Franchise Operations Assistant

About Us:

European Wax Center is the leader in the waxing industry, committed to helping our guests reveal their most beautiful selves. Our passion for empowering confidence drives our wide range of expert waxing services and products, leaving guests feeling radiant and refreshed. With over 1,000 centers across the U.S., our success is built on exceptional guest experiences and a relentless commitment to excellence. All services are performed by professionally trained and certified waxing experts, supported by a unique franchise model that fuels our ongoing growth.

Job Description:

Are you looking to take the next step in your career by joining a dynamic and growing team? European Wax Center is seeking a Operations Assistant who is eager to learn, adapt, and make a meaningful impact. As an Operations Assistant, you will provide critical support to the District Manager and Chief Operating Officer, playing a key role in ensuring smooth franchise operations across multiple centers. You will assist with various guest service concerns, center management inquiries, and day-to-day operational tasks, empowering leadership to remain hands-on in driving center performance.

This position requires reliable transportation and the flexibility to travel to any of our six Hampton Roads locations: Newport News, Virginia Beach - Hilltop, Virginia Beach - Town Center, Chesapeake, Williamsburg, and Suffolk (Norfolk is coming soon!).

Key Responsibilities:

• Guest Service Support : Address guest inquiries, concerns, and feedback promptly and professionally, ensuring exceptional guest satisfaction.
• Training & Development : Gain comprehensive knowledge of European Wax Center’s operations, from front desk functions to center management protocols. Master product knowledge, guest service standards, and operational processes.
• Center Operations Support : Assist with day-to-day operations, stepping into various roles when necessary (e.g., front desk, center manager) to maintain center efficiency.
• Team Collaboration : Work closely with center managers and associates to support team dynamics, foster a positive work environment, and provide operational guidance as needed.
• Problem-Solving : Assist in identifying and resolving center-specific issues, escalating more complex matters to senior leadership when required.
• Guest Feedback Analysis : Review guest feedback and performance metrics to uncover improvement opportunities and collaborate with teams to implement action plans.
• Administrative Support : Handle administrative tasks, such as scheduling, inventory management, reporting, and updates to management tools like the Associate App.

Qualifications:

• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
• Experience managing and updating online forms and submissions.
• Familiarity with the Associate App or similar management tools is a plus.
• Reliable transportation is required to travel between our six locations as needed.

What Makes You Stand Out:

While not required, candidates with the following traits and experiences will have an edge:

• Energetic and Driven : You bring enthusiasm to your work and thrive in a fast-paced environment.
• Natural Problem Solver : You have a knack for thinking on your feet, finding creative solutions, and tackling challenges head-on.
• Web/App Design Experience : Familiarity with web or app design platforms can be a bonus as we continuously optimize our digital tools and interfaces.
• Business Analytics Knowledge : An understanding of business analytics or data-driven decision-making is a plus for those looking to grow within the operations field.

Training Period:

• The training duration will vary but will include hands-on experience across different center roles to ensure a deep understanding of center operations.

What We Offer:

• Competitive hourly wage.
• A competitive benefits package.
• Extensive training and development opportunities.
• Clear paths for growth within the company.
• A supportive, diverse, and inclusive work environment.
• Discounts on products and services.

European Wax Center is an equal-opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees.

Turn your passion into a rewarding role with European Wax Center —the world’s leading experts in comfortable and healthy body waxing! We’re in the business of Revealing Beautiful Skin®, and with your help, we’ll give guests a reason to walk in, and strut out.