Floating General Manager

Norfolk
5649 Lowery Rd
Norfolk, VA 23502, USA

Welcome to InTown Suites! We are currently seeking a Floating General Manager at one of our hotel properties in one of our markets. The Floating General Manager is responsible for the operation of an individual property to which they are temporarily assigned as the Regional Operations Manager sees fit. The Floating General Manager provides coverage to General Managers for off days, vacation days, or other General Manager absences. The Floating General Manager will also be given short-term assignments across all the properties in their assigned market, which may include, but is not limited to duties such as local marketing, property staff training, and performing quality assurance improvements as directed by the Regional Operations Manager.

Job Responsibilities

• Operates properties in the absence of a General Manager as needed.
• Follows General Manager Daily Flow when acting as a General Manager.
• Develop expertise on computer operating system.
• Assists in recruitment of General Managers and other property staff.
• Training, development and support of property staff.
• Drive sales through sales calls and other local marketing at the direction of the Regional Operations Manager.
• Ensure and provide excellent guest service.
• Identify and manage repair and maintenance issues.
• Identify and follow up on life/safety issues and inspection issues.
• Notify Regional Operations Manager immediately of any safety, security and/or violations of policy.
• Notify Regional Operations Manager of any guest concerns.
• Monitor competitors in markets as directed by the Regional Operations Manager.
• Helps meet budgets through effective cost and inventory control.
• Travel and/or overnight stay will be required.

Skills/Experience/Education

• Minimum 3 years’ experience in management and supervisory experience is required.
• High school diploma is preferred, but not required as any combination of education and experience equivalent to graduation from high school is considered.
• Possess a valid driver’s license, current auto insurance, and a functioning automobile.
• Ability to read, speak, write and understand the English language in order to interact with guests, staff, handle administrative duties, etc.
• Ability to read, understand, and interpret information found in a variety of reports and other internal hotel information. Sufficient mathematical skills in order to prepare forecasts and reports, calculate room revenue, average rate, occupancy percentage and labor costs, count and balance a cash bank, etc.
• Possess general computer proficiency and possess thorough knowledge of Front Office/Front Desk management
• Possess thorough knowledge of related department operations, which includes service standards/techniques, guest relations and etiquette, and up selling techniques in order to ensure the effective operation of the front office and related departments (examples include providing high level of service, effective staff training, proficient problem solving, effective cost controls, etc.).
• Ability to compose and express thoughts in a clear and understandable way to ensure effective communication.
• Ability and flexibility to work long hours on a regular basis and as business conditions demand.
• Ability to manage multiple activities often in stressful situations, organize oneself/one’s work, and the efforts of others
• Ability to make effective judgment on all facets of front office operations and staff, and the ability to effectively solve guest and operational problems.
• Salesmanship and knowledge of the local competitive landscape

Mental and Physical Demands

• Indoor work with hard and carpeted surfaces.
• This position is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Exposure to extreme weather conditions, cold and heat.
• Extensive use of hands and fingers for manipulation of keyboard, answering phone calls (100% of the time).
• Use of computer terminal, which requires extensive eye contact with a video display terminal.

Travel Demands

• Travel 90% of the time to different locations within the market and may be required to stay overnight at these locations.
• Easy to follow training programs & supportive team throughout the onboarding process
• Health, dental, vision, life and disability insurance
• 401k with company match
• 3 weeks of PTO
• Weekly Payroll
• Sundays off!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.