Service Manager

Job Description

Job Description

Job Title: Service Manager

Job Category: Service

Travel Required: Regional

Job Summary:

This position is responsible for managing the service department team, ensures excellent customer service, maintains strong relationships with customers and third-party vendors, and ensures repeat customers.

Duties/Responsibilities:

• Oversee all service operations in coordination with the Service department, ensuring customer satisfaction and profitability goals.

• Developing service sales and growth strategy.

• Adhere to service department quality control standards.

• Work with other members of the leadership team to drive overall business strategy.

• Building the team to support financial and performance objectives.

• Implement software and IT initiatives.

• Set clear goals and objectives for the team.

• P&L responsibility for Texas Service Department.

• Lead revenue growth strategy and execution.

• Maintain awareness of market and industry trends.

• Performs other related duties as assigned.

Required Skills/Abilities:

• 5+ years’ experience in commercial roofing (production or service)

• OSHA 10

• Excellent verbal and written communication skills.

• Excellent organizational skills and attention to detail.

• Proficient with Microsoft Office Suite or related software.

• Understanding of all types of roof systems consisting of but not limited to Metal, BUR, Modified, Single Ply, Coatings, Shingles, and Tile.

Preferred Skills/Abilities:

• Forklift License

• Manufacturer Training

• Manlift Training

• Rigging Certification

• CERTA

• Software including Microsoft Suite, Procore, Salesforce, and The Edge

• OSHA 30

• Crane CCL

Education and Experience:

• High School Diploma / GED

• Experience in fleet maintenance preferred.

• Driver’s License Required / CDL preferred

Physical Requirements:

• Prolonged periods of standing and walking.

• Must be able to lift up to 50 pounds at a time.

• Carry and climb a ladder.