Account Manager

Organizational Summary

RMC Events is Virginia's premier event services and staffing organization, providing staffing support for more than 10,000 events annually across 200+ venues statewide. Since its founding in 1999, RMC Events has experienced sustained growth guided by a foundational principle: good people come first. The company motto, “Success… built upon Good People First,” continues to define its operations and culture.

RMC Events is committed to maintaining a dynamic, fast-paced, and rewarding work environment that reflects a culture of teamwork and family. Full-time personnel are expected to grow professionally, remain current with industry's best practices, and continuously enhance their leadership capacity. With proven growth and stability, RMC Events offers its leadership team significant opportunities for long-term career progression and professional development.

Position Details

Position Title: Account Manager

Employment Status:  Full-Time; Exempt

Salary Range : $52,000-$57,000/yr

Reports To :  Regional Director – Event Operations

Location : Charlottesville, Richmond,(Opportunities Exist in Each Market)

Benefits:

• Paid Training : Receive comprehensive training to ensure you are well-prepared for your role.
• Opportunities for Advancement : Grow with us; we offer clear pathways for career progression.
• Medical & Dental Coverage : Full-time employees are eligible for comprehensive medical and dental insurance.

Position Summary

RMC Events seeks qualified candidates to join its leadership team as Account Managers in the Charlottesville and Richmond markets.

The Account Manager oversees all aspects of operations within their assigned client portfolio. Responsibilities include cultivating and maintaining long-term client relationships, identifying and pursuing new business opportunities, and ensuring high standards of client service. The position also requires excellence in personnel management, including leading diverse teams of part-time staff.

Success in this role is dependent upon sound judgment, effective decision-making in both routine and emergency situations, and the ability to remain poised and confident under pressure. Essential attributes include strong preparation, attention to detail, multitasking ability, a tireless work ethic, and a team-first approach.

Flexibility in scheduling is required, as events frequently occur during evenings, weekends, and holidays. Occasional travel within the Commonwealth of Virginia is also required.

Essential Functions

• Serve as the primary contact for assigned clients, building strong relationships and ensuring client needs are consistently met.

• Lead pre-event planning, including staffing, logistics, timelines, briefings, and equipment coordination. 
• Oversee on-site event operations as RMC Events' lead representative, ensuring service excellence for clients, guests, and staff. 
• Provide clear, timely communication to part-time staff regarding schedules, directions, attire, and expectations; respond promptly to inquiries. 

Key Personal Characteristic Requirements

• Demonstrate a clear commitment to the organization's culture, mission and values
• Strong leadership skills, calm under pressure, and a collaborative, team-first mindset.
• Exceptional communication abilities, both written and verbal, across all levels of the organization.
• Flexible, detail-oriented, and capable of anticipating needs, resolving issues, and managing multiple priorities
• Self-motivated with the ability to work independently, while recognizing when to seek assistance.

Core Qualifications

• Relevant education and industry experience preferred; supervisory experience strongly valued.
• Proven ability to maintain confidentiality required. 
• Proficiency in Microsoft Office required: advanced computer skills preferred. 
• Ability to lift and/or move items up to 100 pounds is preferred 
• Availability to work irregular hours, including nights, weekends, and holidays, in indoor/outdoor and all-weather environments required. 
• Physical ability to navigate large venues and remain on foot for extended periods required. 
• Willingness to relocate within the hiring region required.

Success in this role extends beyond listed job functions. Achievement is driven by a candidate's motivation to excel, commitment to positive interpersonal relationships, and refusal to accept mediocrity in attitude, execution, and results.

RMC Events is an equal opportunity employer. The organization is committed to exceeding the expectations of clients and guests while continuously raising internal standards. At RMC Events, Success is Built Upon Good People First.

DCJS (Department of Criminal Justice Services) Licensed 11-3291 & 88-1317