Agent Support & Transaction Manager

Job Description

Job Description

This is a unique opportunity to play a central role in a real estate office, supporting both agent success and transaction execution across a brokerage and affiliated title company.

Agent Support Manager

CENTURY 21 Redwood Realty

• Serve as the primary in-office resource for agents, providing proactive support and guidance on company tools, systems, and processes
• Assist with onboarding new agents, ensuring a smooth and professional start
• Deliver training sessions and workshops on Redwood systems, tools, and best practices
• Act as liaison between agents and corporate teams, ensuring clear communication and follow-through
• Promote company initiatives, events, and policy updates through regular communication
• Maintain a professional, organized, and welcoming office environment for agents and guests
• Manage day-to-day office operations including supplies, mail, facilities, and vendor coordination
• Greet visitors, answer calls, and support general office needs
• Oversee office maintenance and coordinate repairs as needed
• Ensure timely handling of checks, deposits, and related administrative tasks
• Participate in and support weekly sales meetings, including coordinating speakers and logistics
• Reinforce and promote company culture, values, and standards

Transaction Management & Closing Coordinator

Highland Title & Escrow

• Coordinate residential and commercial real estate transactions from contract through post-settlement, ensuring accuracy, compliance, and timeliness
• Serve as the primary point of contact for agents, lenders, buyers, sellers, and attorneys throughout the transaction lifecycle
• Review contracts and lender instructions to prepare and balance settlement statements (CDs/HUDs) in compliance with TRID guidelines
• Schedule and manage closing appointments, ensuring all parties are aligned and documents are properly executed
• Partner with title examiners and underwriters to resolve title issues, clear conditions, and meet closing deadlines
• Coordinate with lenders to obtain final loan documents and confirm funding requirements are satisfied
• Reconcile commissions, fees, prorations, and payoffs to ensure accurate disbursement

Shared Responsibilities

• Prioritize workload effectively across both organizations to meet deadlines and service expectations
• Maintain a high level of professionalism, responsiveness, and attention to detail
• Identify opportunities to improve processes, communication, and overall office efficiency
• Support a collaborative, positive office environment aligned with both organizations’ standards

Experience

• 2+ years of experience in the Real Estate industry
• 2+ years of experience in the Title/Settlement industry
• 3+ years of experience in a client-facing, operations, or support role
• Experience coordinating multiple projects or transactions simultaneously with a high level of accuracy and attention to detail
• Familiarity with contracts, closing processes, and settlement statements (CDs/HUDs)
• Experience supporting real estate agents, sales teams, or similar independent contractor environments
• Experience in office operations, administration, or facilities coordination

Skills & Competencies

• Strong organizational and time management skills, with the ability to prioritize competing responsibilities
• Excellent communication and interpersonal skills; able to build trust with agents, clients, and partners
• High attention to detail and accuracy, particularly in financial and document-related tasks
• Proactive, solutions-oriented mindset with the ability to anticipate needs and take initiative
• Ability to thrive in a fast-paced, service-oriented environment with frequent interruptions
• Comfortable balancing both operational tasks and relationship-driven responsibilities

Technical Skills

• Proficiency in Google Workspace (Sheets, Docs, Drive, Gmail) and Microsoft Office (Excel, Word, Outlook)
• Ability to quickly learn and effectively use company systems, CRMs, and transaction management platforms
• Ability to work in-office on a full-time basis

Working Together

CENTURY 21 Redwood Realty and Highland Title & Escrow operate in close partnership to provide a seamless experience from agent onboarding through closing. This role sits at the center of that partnership—supporting agents, coordinating transactions, and ensuring a consistent, high-quality experience across both organizations.

Company Description

CENTURY 21 Redwood Realty

Founded in 2002 in Ashburn, VA, CENTURY 21 Redwood Realty is one of the fastest-growing brokerages in the Mid-Atlantic. In November 2025, Redwood merged with Select Group—ranked among the Top 50 Real Estate Firms nationally (RealTrends) and Top 100 Real Estate Companies in the U.S. (REALTOR® Magazine).

Today, with over 2,000 agents across 100+ offices nationwide, Redwood is part of one of the most respected and expansive real estate organizations in the country. Our growth is driven by a simple principle: putting our clients—and our people—first.

Why Join Redwood?
- Direct impact on office growth and agent success
- High-visibility role with meaningful influence on business performance
- Collaborative, team-oriented culture with strong leadership support
- Clear opportunity for income growth and career advancement

Company Description

CENTURY 21 Redwood Realty\r\n\r\nFounded in 2002 in Ashburn, VA, CENTURY 21 Redwood Realty is one of the fastest-growing brokerages in the Mid-Atlantic. In November 2025, Redwood merged with Select Group—ranked among the Top 50 Real Estate Firms nationally (RealTrends) and Top 100 Real Estate Companies in the U.S. (REALTOR® Magazine).\r\n\r\nToday, with over 2,000 agents across 100+ offices nationwide, Redwood is part of one of the most respected and expansive real estate organizations in the country. Our growth is driven by a simple principle: putting our clients—and our people—first.\r\n\r\nWhy Join Redwood?\r\n - Direct impact on office growth and agent success\r\n - High-visibility role with meaningful influence on business performance\r\n - Collaborative, team-oriented culture with strong leadership support\r\n - Clear opportunity for income growth and career advancement