Field Operations Support Assistant

Our associates celebrate lives. We celebrate our associates. Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations. **JOB RESPONSIBILITIES** + Prepares death certificates, prayer cards and related documents + Completes required permits and or certificates + Prepares and processes Veteran's Paperwork + Prepares marker monument placement paperwork + Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules + Prepares and distributes daily schedules, reports, and documents + Receives and processes payments and contracts + Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers + Orders office supplies + Oversees the processing of installation orders to grounds and maintenance departments + Processes accounts payable transactions + Assists with the preparation of obituaries + Assists Location Management, Sales, Family Service Counselors and payroll as needed + Acts as backup to Receptionist + Greets family members and friends + Communicates client family's needs promptly and accurately to the appropriate staff member + Conveys a sense of concern and empathy with client family members at all times + Responds to customer inquiries via telephone, internet and in person + Maintains professional and cooperative relationships with county clerk, medical examiner and physicians **MINIMUM** **REQUIREMENTS** **Education** + High School or equivalent **Experience** + 1 - 2 years of experience in an office clerical or customer service capacity required + Experience working in a customer-focused and fast-paced professional environment required **Knowledge, Skills & Abilities** + Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience + MS Office Suite experience preferred + Basic mathematics skills required + Good verbal and written communication skills + Strong organizational skills and detail oriented + High level of compassion and integrity + Ability to maintain confidentiality Postal Code: 23502 Category (Portal Searching): Administration and Clerical Job Location: US-VA - Norfolk Job Profile ID: F00216 Time Type: Full time Location Name: Woodlawn Memorial Gardens