Customer Service Representative
Seven Bends Veterinary Hospital seeking an experienced Customer Service Representative to join our team! This is a full-time position and the ideal candidate will have a minimum of one-year experience in a veterinary or medical office setting is required. If you are passionate about animals and dedicated to exceptional client service, our hospital may be the right fit for you!
We are a busy general practice providing exceptional care to small animal patients (cats & dogs) five day per week, Monday - Friday with no weekends or late evenings required (shifts vary from 7am to 6pm). Our hospital is a beautiful 9,500 sq. ft. state of the art facility with tenured veterinarians and support staff. We offer a wide range of benefits, to include medical insurances, disability and life insurance, paid time off, and pet care. Additional details will be provided during interview process.
Please note: Our grounds and hospital is a smoke-free, drug-free, and alcohol-free workplace.
Responsibilities include, but are not limited to:
- Greet clients and their pets with warmth and enthusiasm
- Manage incoming calls, emails, and text messages while providing responsive service and support
- Schedule appointments, handle billing inquiries, and process payments
- Invoicing client charges and filling prescriptions
- Maintain the cleanliness and organization of the reception area
- Provide information on hospital services, policies, and procedures
- Collect and manage patient records with confidentiality and attention to detail
Qualifications:
- Experience in a customer service position (ideally in a veterinary setting)
- Strong interpersonal skills, with the ability to make clients feel welcome and at ease
- Exceptional organizational skills and the ability to multitask effectively in a fast-paced environment
- Ability to work and communicate effectively in a team setting
- Proficient in using computers and standard office software
- A compassionate nature and a genuine love for animals
Requirements:
- Must be a minimum of 18 years old
- Reliable transportation
- Regular attendance and punctuality
- Able to meet physical demand to include sitting, standing, and/or walking for extended periods
Salary starting at $15.00 per hour, consideration of increase based on experience.
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