DevOps Team Lead (ServiceNow)

Tau Six, an agile small company delivering cutting edge cybersecurity and systems integration services to the US National Security market, has an immediate need for a DevOps Team Lead to oversee a small team of ServiceNow developers for a Department of Defense customer. In this role you have the opportunity to help design and implement innovative and efficient business automation for a critical and high-visibility DoD customer.

We are seeking an experienced and results-driven DevOps Team Lead with a ServiceNow specialization to oversee and guide a team of developers focused on ServiceNow development and knowledge management. This leadership role requires expertise in running Agile teams, delivering incremental value to users through a DevOps pipeline, and leveraging the ServiceNow platform to meet mission-critical objectives. The ideal candidate will have a minimum of five years of development experience, demonstrated success in leading teams, and an active Top Secret/SCI U.S. Government clearance.

CLEARANCE REQUIRED: Active Top Secret/SCI US Government clearance

Key Responsibilities

Leadership & Team Management:

• Lead, mentor, and manage a team of ServiceNow developers, ensuring alignment with organizational goals.
• Plan and facilitate Agile ceremonies, including sprint planning, stand-ups, and retrospectives.
• Drive the adoption of Agile best practices and foster a collaborative, high-performance team environment.

Workflow & Application Development:

• Oversee the design, development, and implementation of ServiceNow workflows to automate business processes.
• Manage the creation and maintenance of custom applications using the ServiceNow App Engine.
• Ensure all solutions meet scalability, reliability, and performance standards.

Incremental Value Delivery:

• Guide the team in delivering incremental value to users through a structured DevOps pipeline.
• Monitor and improve continuous integration and delivery processes for ServiceNow solutions.
• Work closely with stakeholders to prioritize and deliver features that align with organizational needs.

Knowledge Management:

• Establish and maintain robust knowledge management practices within the ServiceNow platform.
• Optimize the organization, accessibility, and usability of knowledge articles to support operational efficiency.

Collaboration & Communication:

• Act as the primary point of contact for ServiceNow-related initiatives and coordinate with other teams to ensure alignment.
• Maintain clear and effective communication with stakeholders, project managers, and leadership.
• Document technical designs, workflows, and development processes.

Compliance & Security:

• Ensure all solutions adhere to security protocols and best practices, protecting sensitive data.
• Maintain compliance with government regulations and security clearance requirements.

Qualifications

Required Skills & Experience:

• Minimum of 5years of experience as a Software Developer, with demonstrated leadership experience.
• 2 years of Experience with the ServiceNow platform
• Proven ability to manage and run Agile development teams.
• Expertise in delivering incremental value through DevOps pipelines.
• Strong understanding of ServiceNow platform features, including workflow design, scripting (e.g., JavaScript, Glide API), and custom application development.
• Active Top Secret/SCI (TS/SCI)U.S. Government clearance.
  

Preferred Skills & Certifications:

• Hands-on experience with ServiceNow App Engine and knowledge management modules.
• ServiceNow Certified Application Developer (CAD).
• ServiceNow Certified System Administrator (CSA).
• Familiarity with ITIL principles and ServiceNow ITSM module.
• Knowledge of continuous integration/continuous delivery (CI/CD) practices.

Other Requirements:

• U.S. Citizenship (mandatory).
• Exceptional leadership, communication, and problem-solving skills.

Benefits

Tau Six offers a highly-competitive benefits package with PTO, 11 Holidays, 401(k) plan with a 6% company match, three health insurance plans to pick from, as well as dental, vision, long term disability, short term disability, and life insurance plans.

Join our team to lead cutting-edge ServiceNow solutions that drive operational excellence and deliver measurable value.