Customer Service Representative - CSR - Danville, Virginia, United States
Job Description:
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer support, handling inquiries by answering the phone, scheduling service appointments, assisting with used car inventory processes, and ensuring customer satisfaction. This role requires strong communication skills, the ability to analyze customer needs, and proficiency in office software. Bilingual candidates are highly encouraged to apply.
Responsibilities
- Handle inbound and outbound calls to assist customers with their inquiries and concerns.
- Analyze customer issues and provide effective solutions in a timely manner.
- Update records of customer interactions in the computerized system.
- Demonstrate excellent phone etiquette while communicating with customers.
- Process vehicle trade-ins and assist with used car stock-in process.
- Complete photos of new and used car inventory for the website.
- Stay updated on product knowledge and company policies to provide informed support.
- Assist with clerical and admin work as needed.
Job Requirements:
Requirements:
- Previous experience in customer support or a related field is preferred.
- Strong verbal communication skills in English; bilingual abilities are a plus.
- Proficiency in using office software and computerized systems for record keeping.
- Ability to analyze customer needs and provide appropriate solutions.
- Excellent phone etiquette and interpersonal skills.
- Strong organizational skills with attention to detail.
- Ability to work collaboratively within a team environment.
Join us in delivering outstanding service to our customers while growing your career in a supportive environment!
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Work every other Saturday
License/Certification:
- Driver's License (Required)
Work Location: In person
Recommended Jobs
Overnight MCR Counselors
Job Description Job Description Salary: $60/HR to $70/HR Chandler Behavioral Health is seeking compassionate and dependable Overnight Mobile Crisis Response (MCR) Counselors to provide immedia…
Oral Surgeon needed in Blacksburg, VA
Oral & Maxillofacial Surgeon needed in Blacksburg, VA We are representing a respected, full-scope Oral & Maxillofacial Surgery practice with deep community ties and a reputation for clinical excel…
Cyber Security Specialist
Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions s…
Warehouse Data Entry & Receptionist
Job Description Job Description Ocean Container Solutions & Transit is a fast-paced logistics company committed to efficient warehousing and exceptional customer service. We are seeking a reliabl…
E-Commerce Supervisor - Full Time
At Whole Foods Market, we're working to nourish people and the planet. We’re committed to providing record-setting grocery delivery services to our Whole Foods Market On Amazon (WFMOA) customers. Th…
Senior Vehicle Integration Engineer
About The Role ABOUT ROCKET LAB Rocket Lab is an end-to-end space company delivering responsive launch services, complete spacecraft design and manufacturing, payloads, satellite components, and mor…
Restaurant Assistant Manager (Raphine)
Company Description Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provin…
Lead Building Engineer
Range Commercial Partners, Inc. is hiring a Lead Building Engineer in Richmond, VA! Range Commercial Partners was founded by seasoned experts in sales, leasing, property management, and development…
LPN/MA - OB/GYN Outpatient Office
LPN/MA - OB/GYN Outpatient Office About the Job: Our OBGYN practice is seeking to enhance our clinical staff with the addition of a new LPN or CMA team member to our dynamic team! The right cand…
Mid-Level Marine Electrician
Duties and Responsibilities Advanced understanding of and ability to accomplish NAVSEA Standard Item (NSI) 009-73 requirements Inspection, testing, installation, removal, and repair of shipb…