Director, Ancillary Services
- Lead and manage the development, planning, and execution of ancillary services and programs to improve property operations, resident experience, and ancillary income.
- Work closely with senior leadership to define program goals and key performance indicators (KPIs) ensuring alignment with the company's strategic objectives.
- Provide thought leadership and develop long-term strategies for ancillary services and programs effectiveness.
- Collaborate with internal teams including operations, marketing, IT, finance, and HR to ensure successful program implementation and outcomes.
- Provide actionable recommendations to property management leadership and property teams to maximize portfolio performance
- Partner with external vendors and consultants, ensuring they are aligned with program goals and timelines.
- Continuously research and stay up to date on emerging trends and best practices in resident engagement, amenities, and technology solutions to enhance the overall resident experience.
- Analyze market shifts, competitor offerings, and new technologies to proactively introduce innovative programs and services that increase resident satisfaction, retention, and attract new tenants.
- Leverage industry insights to implement sustainable, efficient, and forward-thinking ancillary services that align with the company's strategic goals and evolving market demands.
- Oversee the execution of multiple ancillary services initiatives across the portfolio, ensuring timelines, budgets, and scope are managed effectively.
- Establish clear project milestones, regularly assess progress, and adjust plans as necessary to meet objectives.
- Track and report on project performance, ensuring that objectives are met, and any issues are proactively addressed.
- Regularly update senior leadership and stakeholders on program status, risks, and successes, offering insights and recommendations for program adjustments.
- Manage communication channels to ensure stakeholders at all levels are informed of key milestones and project outcomes.
- Lead, mentor, and develop the team, ensuring alignment on company goals and consistent delivery of ancillary services.
- Ensure appropriate resource allocation and set clear expectations for team members.
- Foster a collaborative and results-oriented team culture.
- Identify and implement process improvements across multifamily operations and ancillary services management to drive efficiency and reduce costs.
- Standardize and optimize workflows, project documentation, and reporting processes to ensure consistency and effectiveness.
- Bachelor's degree in business administration, Operations Management, Real Estate, or a related field.
- 8-12 years of experience in management of ancillary services, with at least 5 years in a leadership role within the multifamily real estate industry.
- Proven experience managing large-scale, multi-disciplinary projects with cross-functional teams.
- Expertise in budgeting, contract negotiation, resource allocation, and managing project lifecycles from inception to completion.
- Strong leadership, communication, and interpersonal skills with the ability to influence and drive results across teams.
- Exceptional organizational and time management abilities, with a keen eye for detail.
- Proficient in project management tools and advanced knowledge of Excel and reporting systems.
- Ability to navigate complex problems, identify solutions, and implement changes effectively.
- Strong understanding of the multifamily industry, including market trends, best operational practices, and emerging technologies.
- Experience with multifamily property management software (e.g., Yardi, MRI, RealPage), preferred.
- PMP (Project Management Professional) certification or equivalent, preferred.
- Competitive Salaries & Bonuses
- Medical, Dental & Vision Plans
- 401(k) Plan with Employer Matching Contributions
- Paid Personal Time & Holidays
- Flexible Spending Accounts
- Free Long-Term Disability
- Free Life Insurance
- Short Term Disability
- Health Savings Account with Employer Contributions
- Wellness Perks
- FinFit Health Finance Program
- Employee Apartment Discount
- Employee Referral Program
- Employee Recognition & Awards
- Employee Assistance Program
- Volunteer & Community Service Opportunities
- Tuition Reimbursement
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