Service Administrator
Job Title: Service Administrator
Location: Chesapeake, VA (Onsite)
Schedule: Monday–Friday | 7:30 AM – 4:30 PM
Experience Required: 1–2 years
Job Overview
The Service Administrator serves as the first point of contact for customers, delivering high-quality customer service while supporting daily service and branch operations. This role requires strong organization, attention to detail, and communication skills, with a customer-first mindset.
Key Responsibilities
Customer Service & Communication
-
Greet customers professionally in person and over the phone
-
Build positive relationships with customers and ensure a positive service experience
-
Assess customer needs and gather accurate information
-
Provide basic service or work order status updates, as requested
-
Demonstrate professional phone etiquette
Administrative & Operational Support
-
Create basic work orders in designated systems
-
Scan, upload, and maintain accurate service documentation
-
Enter detailed and accurate notations
-
Support daily service operations and administrative tasks
Team Collaboration
-
Work closely with service technicians, service writers, and branch staff
-
Communicate clearly to ensure customer needs are met
-
Contribute to a respectful, team-oriented work environment
Top Skills Required
-
Organization
-
Customer service
-
Communication
Additional Skills & Competencies
-
Strong attention to detail
-
Ability to multitask in a fast-paced environment
-
Mechanical knowledge is a plus
-
Strong phone etiquette
Qualifications
-
1–2 years of relevant experience
-
Previous experience as a Service Writer or Service Technician is preferred
-
Strong soft skills with the ability to work well in a team and treat customers with respect
Recommended Jobs
Sales Manager - Macy's | Tyson's Corner
Why choose Reiss? With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise oper…
Registered Nurse (RN) - Medical Surgical (MedSurg)
Job Description We are looking for Medical Surgical (MedSurg) Registered Nurse (RN) for an immediate opening in Lynchburg, Virginia. You should have 1-2 years of recent experience in your specialt…
Security Officer - Government Facility Unarmed - Allied Universal - Richmond, Virginia, United States
Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming,…
Demolition Worker
Looking for 20 personnel - US Citizens and no federal prohibition crime - must be able to work at Fort Belvoir. Work is to gut inside spaces of a building. Prior construction experience is preferred.…
Machine Operator Helper - Now Hiring
Ready for new opportunities as a machine operator helper? Ever worked with machines in industrial settings? Done both? If any of those things are true, you should know that we're hiring people with yo…
Dental Assistant
We are a friendly, patient-focused dental practice located in the heart of Centreville, VA. Our team is dedicated to providing high-quality dental care in a comfortable and welcoming environment. We’…
Physical Therapist / PT - full-time
Full Time PT Opportunity in Leesburg, VA! Join a Passionate Rehab Team at Heritage Hall Leesburg! - Leesburg, VA Continuum Therapy Partners is excited to offer a Full Time opportunity for …
Travel Radiology X-Ray Tech Job
Step into a pivotal Radiology role as an X-Ray Technician in Virginia, Dulles, where your precision and patient-centered care illuminate paths to better health. You will be at the forefront of diagnos…
Java/Angular Full Stack Developer - US CITIZENSHIP REQUIRED
Ready to Ignite your career and work alongside some of the most innovative and brightest professionals in innovative technology? Join us and unleash your potential working in an Agile environment whi…
Cybersecurity Specialist (Multi-Positions)
Full-time Description HELIOS is seeking mission-driven professionals to support a Department of Defense (DoD) program focused on advancing IT operations, cybersecurity governance, and moder…