Customer Account Specialist I

Position: Customer Account Specialist I
Location: Norfolk, Virginia
Pay Range: $16.00-$18.18 hourly
Duration: Contract
Job ID: 177873

Job Overview:
The Customer Account Specialist I will be a key member of the Customer Account Management team, assisting residential customers with a variety of inquiries ranging from basic to complex. This role requires strong customer service skills, the ability to handle sensitive information, and a commitment to providing an exceptional customer experience. The position is hybrid, requiring local candidates who can commute within 45 minutes to the Norfolk, Virginia area. Candidates must be flexible with work hours, including extended hours, weekends, and holidays, and must be prepared to work on-site.

Responsibilities:

• Assist residential customers with inquiries, including high bill concerns and billing reconciliation.
• Provide detailed explanations and applications of electric rates to customers.
• Deliver support and assistance to resolve customer issues effectively.
• Handle sensitive information, including Private Personal Information (PPI) and Company Sensitive Information.
• Work collaboratively as part of a team while also being able to work independently as needed.

Qualifications:

• Minimum of 2 years of customer-facing experience (in person or phone).
• Strong computer skills, including proficiency in Microsoft Office and video conferencing tools.
• Ability to multi-task between activities and screens during customer interactions.
• Experience working in customer service with a focus on delivering an exceptional customer experience.
• High School Diploma or GED required; Associate degree preferred but not required.
• Preferred experience in inbound call centers and/or utilities industries.
• Strong interpersonal communication skills with customers, supervisors, and peers.
• Bi-lingual skills are a plus but not required.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com

At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:

• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range: $16 - $18

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The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 214-740-2424. To report any concerns, please email us at [email protected]