Regional Manager - Primary & Immediate Care
- Oversee daily operations across a designated region of clinics, ensuring alignment with organizational standards, goals, and regulatory requirements.
- Monitor and drive key performance indicators (KPIs) and service level agreements (SLAs) to support efficiency and growth.
- Identify, pilot, and implement improvement initiatives to increase visit volume, enhance access to care, and meet key organizational metrics.
- Develop and manage regional budgets, forecast revenue and expenses, and ensure financial targets are met.
- Drive standardization and operational efficiency through the implementation of consistent standard operating procedures (SOPs).
- Identify cost-saving opportunities while maintaining patient care quality and safety.
- Directly manage and mentor Practice Managers and clinic leads, promoting accountability, collaboration, and continuous improvement.
- Regularly monitor clinical, operational, and financial performance metrics and implement corrective action plans when necessary.
- Partner with leadership and Talent Acquisition to recruit, hire, and onboard high-performing staff and providers.
- Assist in the development and administration of competitive provider compensation models.
- Foster a culture of engagement and inclusion across all clinics by supporting professional growth, conducting performance reviews, and maintaining open communication.
- Conduct routine site visits to ensure operational consistency and alignment with organizational objectives.
- Partner with Quality, Compliance, and Clinical Operations teams to ensure adherence to all company policies and regulatory requirements.
- Support integration of on-site and virtual care delivery models to expand access and maintain patient continuity.
- Work closely with finance and leadership teams to align business and operational goals.
- Ensure consistent communication and collaboration between practice managers, regional medical leadership, and corporate departments.
- Bachelor’s degree in Healthcare Administration, Business, or a related field.
- 5+ years of experience in healthcare or clinic operations, preferably in multi-site primary or urgent care environments.
- Demonstrated success managing complex operations across multiple locations.
- Strong financial acumen and experience with budgeting and forecasting.
- Experience in provider recruitment, contracting, and compensation plan design.
- Proficiency in EHR systems such as Athena, eClinicalWorks, or Epic.
- Strong data analysis and reporting skills, with familiarity in Excel, Tableau, or Power BI.
- Multilingual capabilities.
- Prior clinical experience as a CNA, MA, LPN, or RN.
- Proven success leading workflow optimization and performance improvement initiatives.
- Strong leadership, communication, and interpersonal skills.
- Calm and professional demeanor under pressure.
- Commitment to patient-centered care and operational excellence.
- Excellent leadership and communication skills with the ability to engage and develop teams.
- Strong organizational and problem-solving abilities.
- Ability to manage multiple priorities in a fast-paced healthcare environment.
- Analytical mindset with attention to operational detail and continuous improvement.
- Ability to travel within the assigned region as required.
- Prolonged periods of sitting at a desk and working on a computer.
- Frequent travel to regional clinics and ability to move between facilities as needed.
- Ability to lift up to 25 pounds as required for site visits and operational needs.
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