Business Process Analyst

A leading organization within the financial services and insurance industry is seeking a Business Process Services – Senior Analyst to join a growing transformation and process excellence team. This is a high-impact, individual contributor role responsible for identifying, designing, and driving enterprise-wide process improvements across claims operations and customer experience platforms.

This role will directly influence how customers manage claims by helping to build future-state digital, self-service, and contact-center-enabled experiences, ensuring efficiency, accuracy, compliance, and an exceptional member journey.

This position partners closely with senior leaders, operational teams, and technology partners to analyze, redesign, and implement scalable process improvements across auto, property, and small business claims environments.

Required Qualifications:

• Bachelor’s degree OR 10 years of relevant experience in lieu of degree
• 6+ years of experience in business process management, consulting, operational excellence, or process engineering
• Proven experience applying Lean, Six Sigma, BPM, or similar methodologies
• Hands-on expertise in process mapping, workflow modeling, and documentation
• Background in continuous improvement, change management, and business transformation
• Experience working with contact center technologies (digital platforms, CRM systems, omni-channel tools, workforce management, and customer engagement solutions)
• Demonstrated ability to analyze data, develop insights, and drive measurable business outcomes
• Executive presence with ability to influence senior leaders and advocate for change
• Knowledge of process governance, controls, risk management, and regulatory compliance

Preferred Qualifications:

• Bachelor’s degree or higher
• Insurance designations such as AIC, CPCU, or AIS
• Experience within auto, property, or small business claims environments
• Leadership or process transformation experience within claims operations
• Lean Six Sigma Black Belt or Green Belt certification
• Background in enterprise digital transformation or claims modernization initiatives

salary: $30 - $36 per hour
shift: First
work hours: 8 AM - 5 PM
education: Bachelors

Responsibilities

• Serve as process owner and subject matter expert for complex business workflows, leading process definition, analysis, design, testing, and implementation initiatives.
• Identify and drive continuous process improvement opportunities, leveraging Lean, Six Sigma, BPM, and data-driven methodologies.
• Lead end-to-end solution development, including business case creation, benefits analysis, and business requirements definition.
• Analyze current-state workflows and design future-state digital-first claims experiences, including self-service, omni-channel, and contact center solutions.
• Partner with senior leaders to advocate for process improvements, influence change, and drive strategic alignment across the organization.
• Develop process maps, operating models, control frameworks, and performance metrics to ensure efficient and compliant execution.
• Establish process controls, KPIs, and monitoring frameworks to manage operational risk, performance gaps, and continuous improvement efforts.
• Utilize data, reporting, and analytics tools to identify trends, inefficiencies, and improvement opportunities.
• Lead change management initiatives, ensuring sustainable adoption of new workflows and systems.
• Develop and execute stakeholder communication strategies, ensuring alignment across operational, technology, and leadership groups.
• Stay current on emerging technologies and contact center platforms, recommending innovative process enhancements.

Skills

• Business Process Management
• Process Engineering
• Process Mapping
• Workflow Modeling
• Business Transformation

Qualifications

• Years of experience: 6 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.