Customer Service Representative
Job Description
Job Description
Benefits:
- Company parties
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
- Wellness resources
- Competitive Compensation
- Paid Time Off
- Health Insurance Benefits
- Career Growth Opportunities
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. Responsibilities
- Receive a high volume of inbound calls and emails
- Identify the reason for the customer’s call, collect relevant information, and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team quotas
- Attend trainings to maintain up-to-date skills and knowledge
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
Recommended Jobs
Nonclinical Writer
Join to apply for the Nonclinical Writer role at MMS . Are you looking to join a company where your contributions truly matter, and where you'll be part of a supportive, innovative team? MMS is a…
HR/Payroll Generalist-Part-time (Bilingual in Spanish with Bonus)
Job Description Job Description Benefits/Perks Competitive Compensation Paid Time Off Career Growth Opportunities Job Summary We are seeking a motivated Part-Time, Human Resource…
General Manager - Quality Assurance
The Quality Assurance, General Manager provides the leadership of the Quality Assurance function across the company. For consideration, all candidates must apply through our online career portal t…
Data Scientist (Exploitation Specialist-Senior) - Springfield, VA
Job Description Job Description Job ID: 20260709195128 Location : Springfield, VA _________________________________________________________________________________________________ Masego…
Cabinet Shop Employees
Job Description Job Description Heritage Woodworks is currently seeking highly motivated individuals for the following positions: CABINET ASSEMBLERS, FINISHERS HELPERS, FINISHERS, DOOR ASSEMBL…
Marine Electrician
Public Trust: None Requisition Type: Regular Your Impact Own your opportunity to support our nation's defense. Make an impact by connecting and securing critical operations across the glob…
Mortgage Account Executive - Northern VA
Mortgage Account Executive - Northern VA Department: Virginia Location: Reston, VA At Guidance Residential, we help families achieve homeownership while staying true to their values. As …
Social Media Specialist
Job Description Job Description Description: Veritas HHS seeks a Social Media Specialist for the Virginia Paternity Establishment Program located in Richmond, VA. About the Company Ver…
CLASSROOM SUPPORT TEACHER
Job Description Job Description About This Role Experienced educators who share our passion for early childhood education are encouraged to apply Learn 'n Play Preschool & Children's Ce…