Content Process Manager

Hybrid 3 days per week in Richmond, VA

Our client is a leading financial services organization at the intersection of banking, technology, and data.

Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance. W2 Rate $40-$45/hr W2

Responsibilities:

• Develop a deep understanding of our client and what it takes to run the engine for affiliate marketing, including: capabilities, technology, programs, training, key legal/compliance concerns, etc.

• Partner with key business intent owners and other build teams to help define clear business intent, identify risks for intent execution and build key components to bring new products to market; Stay abreast of product terms, changes and launches across card acquisitions

• Perform key quality assurance checks on internal set-up processes for accuracy prior to delivering marketing content to third party partners; Understand and apply knowledge of UDAP and Reg Z to review third party affiliate sites for accuracy and compliance with Capital One guidelines.

• Ability to effectively communicate (written and verbal) and influence partners across the company and across multiple levels of the organization; ensure appropriate management and awareness of key well managed efforts

• Manage and develop relationships with our third-party supplier(s), affiliate partners and internal stakeholders to enhance partnerships and drive efficiencies and bottom-line impacts

• Create, maintain and store formal process documents and artifacts required for audit purposes and drive continuous process improvements

• Easily adaptable in a fast-paced environment; Able to navigate between BAU solicitation work and perform in-market issue resolution

• Recognize potential risks that could be detrimental to growth plan or the overall relationship

• Track and resolve complex problems; escalate breakdowns and issues by asking the right questions and identify/involve the right stakeholders to correct breakdowns

• Continually look for ways to streamline and improve overall process with a goal towards eliminating manual processes, and deliver well-managed and scalable solutions

• Collect, analyze and measure performance and process data, to initiate sustainable business practices and procedures and for reporting to senior leadership; review data for trends and gaps in the process that may require additional review

• Support team members as a back-up to single threaded roles

Preferred Qualifications:

• Process certifications (LEAN, Six Sigma, Business Process Management) or project management certifications (CAPM, PMP)

• 3+ years of project, process, or risk management experience

• 3+ years of operations experience

• 3+ years of vendor or relationship management experience

• 2+ years of customer focus and ability to collaborate across teams to deliver

• 2+ years of risk management or compliance experience

• 2+ years of Google Suite experience

Bachelor’s degree or military experience required

Recruitment Transparency Notice

Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team ( [email protected] , 781-808-2924) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group’s use of these tools, including AI tools, as part of the application and hiring process.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

About Eliassen Group:

Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!