Clinical Research Coordinator I
- Ensure the safety and well-being of all study participants
- Conduct study visits in line with protocol, GCP, and internal SOPs
- Collect study-specific assessments (e.g., vitals, ECGs) and maintain documentation accuracy
- Obtain and maintain proper informed consent
- Promote and support recruitment initiatives to identify eligible study participants
- Screen participants according to protocol inclusion/exclusion criteria
- Guide participants through the consent process and ensure proper documentation
- Schedule and coordinate study visits across the full lifecycle of participation
- Perform clinical tasks such as phlebotomy, sample processing/shipping, point-of-care testing, and participant monitoring
- Accurately complete source documentation, CRFs, queries, and maintain CTMS records
- Dispense and track investigational products according to protocol
- Collect and report adverse events, including timely SAE reporting
- Prepare for monitoring visits, audits, and maintain regulatory files
- Perform regular quality control checks on source data and documents
- Support lab supply inventory, equipment maintenance, and administrative needs
- Assist with community engagement and outreach events as needed
- Have a bachelor’s degree in a health, science, or research-related field (or equivalent combination of education and experience)
- Have 2–4 years of experience in a healthcare setting and are comfortable with clinical tools like blood pressure monitors, ECG machines, and weight scales (nice to have, but not required)
- Have phlebotomy experience — or are open to learning it where permitted by law (we’ll provide the training).Understand basic medical terminology, or are eager to learn it quickly
- Are passionate about contributing to clinical trials that impact global health
- Are organized, detail-oriented, and skilled at multitasking in a fast-paced environment
- Are proactive, collaborative, and take ownership of your work
- Value open communication and thrive in a team-driven environment
- Quality: We aim for excellence and integrity in everything we do - because lives depend on it.
- Care: We show up for each other, our customers, and our mission - always going the extra mile.
- Be the Change You Seek: We're adaptable, forward-thinking, and constantly improving - for the betterment of all.
- One Team: We collaborate, support one another, and succeed together.
- Grow for Good: We grow with purpose - to expand access to research and improve global health.
- Own It: We take initiative, deliver results, and follow through - with passion and accountability.
- Comprehensive health, dental, and vision insurance
- Enhanced EAP – mental health support
- Flexible PTO + paid holidays
- Continuing education reimbursement
- 401(k) / RRSP with company match and immediate vesting
- CAN: College/University degree in a relevant field of science
- US: HS/GED
- CAN/US: Depending on role requirements, specific degree and licensure from designated provincial/state body the location of the clinical site (ex. RN, MLT, etc.)
- Active BLS certification (for CPU setting)
- Proficient IV and phlebotomy skills (as applicable to the site requirements)
- Experience working in a healthcare environment e.g. blood pressure sphygmometers, automated blood pressure machines, weight scales, and ECG machines
- Knowledge of medical terminology
- Phlebotomy experience an asset
- Active ACLS certification (for CPU setting)
- Excellent communication skills (verbal and written)
- Excellent computer skills (MS Word, Excel and Outlook)
- Attention to detail
- Ability to manage time efficiently
- Self-directed
- Teamwork & Collaboration
- Proficient level of clinical, interpretive, and analytical skills with organizational skills for project planning
- Flexible & Adaptable
- Strong knowledge of ICH GCP, FDA & HC Division 5 guidelines
- Conflict resolution
- Receptive to feedback
- Empowering & Developing others
- Empathy Skills
- Planning and organizing skills
- Excellent problem-solving skills
- Achievement oriented
- Analytical ability
- Initiative
- Decision making
- Forward thinking
- Innovative
- Creative
- Strategic thinking
- Self confidence
- Strong interpersonal skills
- Physical demands include but not limited to prolonged sitting, light lifting, standing, reaching, walking, and bending.
- Frequently required to complete work on the computer in a seated position
- May be required to lift light boxes (10 - 20lbs)
- Modern medical office environment or home office environment
- Required to follow OSHA and CCOHS guidelines, in addition to other local healthcare regulations
- Required to perform duties in relation to HIPAA, PIDEDA, and other local privacy regulations
- Some positions and locations may require work to be done outside of regular business hours (which may include overnights, weekends, & holidays) [CLBHC1]
- Opportunities to work with internationally renowned physicians
- Comprehensive health benefits, competitive salary
- RRSP or 401(k) contribution matching
- Continued opportunities for growth & development; yearly education allowance
- Paid holiday closures and employee appreciation days off
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