IT Delivery Associate

Job Description

Job Description

Position Location

12001 Sunrise Valley Drive, Reston, VA 20191

This position is located on-site at our Reston Association headquarters. While we value the flexibility that hybrid work offers, please note that these arrangements are guided by business needs and may evolve over time.

Position Overview

Are you passionate about making a difference in the community? At Reston Association (RA), we’re committed to enhancing the quality of life for Reston residents through outstanding programs, exceptional services, and dedicated stewardship of the community’s natural and recreational resources. As the community's steward, RA is responsible for maintaining the quality of life in Reston, chiefly by caring for and administering the community's most precious asset - its real property.

At RA, our people are at the heart of everything we do. We are seeking an IT Service Delivery Associate to support our staff by delivering reliable, responsive, and user‑focused technology services across the organization.

This role serves as the primary point of contact for end‑user technical assistance and works closely with our managed service provider (MSP) under the guidance of the Senior IT Manager to ensure consistent, efficient IT service delivery. The IT Service Delivery Associate plays a hands‑on role in troubleshooting, asset management, onboarding support, and documentation to keep RA’s systems running smoothly.

What You’ll Bring

• Serve as the primary point of contact for end‑user technical support, providing Tier 1 and Tier 2 deskside and remote assistance.
• Create, manage, and monitor IT service tickets in collaboration with the managed service provider (MSP), ensuring timely resolution and accurate documentation.
• Escalate complex technical issues to the MSP or Senior IT Manager as appropriate.
• Support onboarding and offboarding by preparing user accounts, system access, and IT equipment.
• Manage user accounts and access in Entra ID/Active Directory and third‑party applications.
• Troubleshoot and resolve hardware, software, telephone, voicemail, and conference room technology issues.
• Image, configure, deploy, and maintain computers and IT equipment for new and existing users.
• Maintain accurate IT asset inventory, including routine physical audits and equipment organization.
• Support technology needs across all facilities and event spaces.
• Develop and maintain SOPs, user guides, and training materials.
• Deliver technology onboarding and training sessions for new employees.
• Assist the Senior IT Manager with IT projects, operational improvements, and documentation.
• Support preparation of materials for the RA Board of Directors and IT Committee as needed.
• Participate in rotational on‑call coverage and perform other assigned duties.

What You Can Expect From Reston Association

At RA, we are leading the model community where all can Live, Work, Play and Get Involved, and we strive to preserve and enhance the Reston community through outstanding leadership, service and stewardship of our resources. Our Core Values of Service, Collaboration, Stewardship, Innovation and Leadership guide everything we do, and we are proud to provide a workplace in which everyone is treated as an individual with dignity and respect, encourages creativity, and always endeavors to provide an atmosphere that exceeds member expectations and engages collaboration and communication.

If you are passionate about a workplace that is dedicated to the preservation of natural resources and advancing community while at the same time creating a collaborative workplace, we want to hear from you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or state as an individual with a disability.

Compensation

At RA, base salary serves as just one element of our comprehensive total rewards package. The salary range provided reflects the full scope of potential base compensation, but factors such as relevant experience, skills, and qualifications will play a crucial role in determining the final offer.

In addition to a competitive base salary, we offer an extensive array of benefits designed to support your overall well-being.

Our offerings include:

• Medical, dental, and vision insurance
• Medical and Dependent Care FSA
• Employer paid life insurance
• Employer paid short-term and long-term disability coverage
• A 401(k)-retirement plan with company match
• Generous paid time off and federal holidays
• Employe Assistance Program (EAP)
• Optional Legal Resources, Critical Illness, and Accident insurance
• Free recreation passes for seasonal employees and their dependents
• Discounted fees for all Recreation Programs and Camp Programs
• Discounts in the RA Tennis and Pickleball Pro Shop
• Free electric car charging on-site

We are dedicated to promoting a welcoming and rewarding workplace where all employees can thrive and feel valued. Your growth and success are important to us, and we strive to provide the resources and support necessary for you to achieve your personal and professional goals.

Reston Association is committed to maintaining a secure and transparent recruitment experience. As part of our standard hiring practices, all communication with applicants is conducted exclusively through official ADP email messages. Reston Association does not use text messaging, social media direct messages, or calls from unidentified numbers to schedule interviews or request personal information. If you receive a message that appears inconsistent with these guidelines, or if you would like to verify the legitimacy of any communication, please contact our HR department.