Patient Experience Specialist
- On-Site Training
- Unlimited career growth opportunities within our 45 clinics in Virginia, North Carolina, and Tennessee,
- Paid Certified Accreditations, and
- Unmatched resources like in-house tools to help serve our patients.
- Answer incoming calls on a multi-line phone system, respond to inquiries, and make outbound calls to patients promptly and courteously
- Register patients and verify patients’ records are up-to-date and accurate
- Verify personal and insurance information for services and procedures
- Schedule appointments and procedures
- Reschedule missed appointments and cancellations
- Process medical record requests
- Collect and process payments from patients
- Conduct daily reconciliation of cash reports and monies collected
- Complete other functions as requested by management
- Strong communication, outgoing, and positive interpersonal skills
- Healthcare and service industry experience preferred
- Empathetic personality with attention to patient’s needs
- Strong organizational skills with attention to detail; ability to prioritize tasks
- Ability to work as a team member and uphold organizational standards and values
- Demonstrated computer literacy REQUIRED
- Excellent judgment, dependability, and diligence
- Demonstrated high ethical standards and integrity
- Demonstrated accuracy and thoroughness; monitors own work to ensure quality
- Customer and patient service orientation: prompt response to patient needs and ability to manage difficult or emotional customer situations with tact, empathy, and diplomacy
- Professionalism: displays positive outlook and pleasant manner, does not instigate, or participate in office gossip or negativity, keeps commitments, dresses appropriately, and is well-groomed
- Ability to work cooperatively in group situations; offer assistance and support to coworkers, actively resolve conflicts, inspire the trust of others, and treat patients and coworkers with respect
- High School diploma or GED, associate degree preferred
- Willingness to submit to a background check (drug screen for Ambulatory Surgery Centers only)
- No nights or weekends = work/life balance
- Paid uniforms
- Paid vacation and holidays (+ two floating holidays)
- Tuition reimbursement opportunities
- Referral bonus opportunities
- Discount on designer eyewear
- Paid certified accreditation program
- Exerting up to twenty-five pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.
- Must have close visual acuity to perform an activity including viewing a computer terminal, extensive reading, interpretation, etc.
- Must be able to be stationary for prolonged periods of time.
- Executes tasks independently.
- Learns and memorizes tasks.
- Maintains concentration/focus on tasks.
- Performs task in a demanding environment requiring multi-task and prioritize work.
- Must be comfortable working and interacting with large groups of people daily.
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