Intake Supervisor | Remote

ICF seeksanIntake Supervisorto work on a national technicalassistanceproject. The goal of the project is to support and enable legal representation to eligible unaccompanied migrant children (UAC) in the care and custody of HHS/ACF Office of Refugee Resettlement (ORR) and post-release in communities across the Intake Leadwilluse his/herexpertisetoensureUACcases areinitiatedin the legal case management system.

The successful candidate hasbroadknowledge ofproject managementandimplementing Intake Leadwill work closely with and under the oversight of theNetworkManagerto execute essentialstrategiesforefficient case initiation and case record management.

Key Responsibilities

• Directly supervise2-3intake specialists
• Oversee all work related tolegal case initiation record creation and document verification.
• Contribute to development and implementation of processes and procedures for legal case intake.
• EnsureallUAC legal case records are createdin a timely manner
• Ensure the projects legal team is notified of case initiation.
• Respond to requests from legal service providers to support collection ofadditionaldocumentation and verification necessary for completion of the legal case records.
• Ensure all UACeligibilityfor legal servicesis properly documented
• Develop and implement relevant policies and proceduresand processes toassurequality workflow and coordination withlegal service providersto promote efficiency.
• Create tools to track document and oversee tasks related tolegal intake case initiation and ongoing documentation and case record support.

Basic Qualifications

• Bachelorsdegreein social work public administrationbusinessadministrationor related fieldwhichrequiresan understanding of written communication.
• A minimum of3years managing projects taskspersonnelor equivalent of project management such as managing multiple aspects of deliverables deadlines and partner relationships
• A minimum of 3 years demonstrated ability to build and maintain strong stakeholder and partner relationships including balancing multiple perspectives/needs for capacity building projects.
• A minimum of 3years experiencedevelopingworkflows and protocols
  

Preferred Skills

• Working knowledge oflegal service needs forrefugeesand unaccompanied children
• Experience working for a refugeeor UACprogram
• Experience working with the legal community
• Prior supervisory experience

Professional Skills

• Solid team builder and team player with proven ability to manage competing prioritiesperspectivesand stakeholder needs.
• Exceptional project management skills with a focus on TA project management.
• Strong analytical problem-solving and decision-making capabilities.
• Ability to multi-task andmaintainhigh-quality results in a fast-paced environment.
• Excellent verbalinterpersonaland written communication skills.
• Demonstratedoutstanding level of professionalism in providing administrative support including ability to exercise good judgment discretiontactand diplomacy.
• Proficient with MS office applications ( Excel and PowerPoint).
• Experience with training curriculum development and facilitation.

Working at ICF

ICF is a global advisory and technology services provider but were not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges navigate change and shape the future.

We can only solve the worlds toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer . Together our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available including but not limited to for disabled veterans individuals with disabilities and individuals with sincerely held religious beliefs in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist . All information you provide will be kept confidential and will be used only to the extent to provide needed reasonable accommodations.

Read more about workplacediscriminationrigh t s or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted . This policy is in place to maintain the integrity and authenticity of the interview process.

However we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed candidates are instructed to contact us in advance at . We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final pay for a position including but not limited to relevant work experience skills certifications and competencies that align to the specified role geographic location education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is :

$73722.00 - $125327.00

Nationwide Remote Office (US99)

Required Experience:

Manager