Help Desk Specialist - Tier 2 - Managed Service Provider Support
Help Desk Specialist – Tier 2
Role Summary
The Tier 2 Help Desk Specialist provides advanced application support and issue resolution for DoD OIG users.
Key Responsibilities
Triage and resolve escalated user issues
Maintain ticketing systems and knowledge articles
Coordinate with engineering teams for resolution
Provide outage notifications and after‑hours support
Develop SOPs and mitigation procedures
Qualifications
3+ years of IT help desk or application support experience
Strong customer service and troubleshooting skills
Experience in DoD or Federal environments preferred
Active Secret clearance
*Position contingent on contract win.
Summit is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. VEVRAA Federal Contractor. Summit gives preference to protected veterans.Position descriptions serve as a guideline and may not be construed as a guarantee of employment. Summit is an at-will organization.
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