Regency Server- PT / PM

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

The Hotel Roanoke & Conference Center is a magnificent and storied hotel nestled in the heart of Roanoke, Virginia. Built in 1882, the Tudor-style hotel is listed on the National Register of Historic Places and is a member of the International Association of Conference Centers. With its grand architecture and captivating history, the hotel stands as a testament to timeless elegance. Boasting a total of 329 luxuriously appointed guest rooms and suites, the Hotel Roanoke & Conference Center offers a range of accommodation options to suit the needs of every guest. In addition to its accommodations and dining options, the Hotel Roanoke & Conference Center features exceptional facilities for both business and leisure travelers. The hotel boasts over 63,000 square feet of flexible event space, making it an ideal venue for conferences, weddings, and other special occasions. State-of-the-art audiovisual equipment, professional event planning services, and attentive staff ensure that every event is a resounding success. Overall, with its rich history, elegant accommodations, exceptional dining options, and prime location, the Hotel Roanoke & Conference Center stands as a premier destination for travelers seeking a blend of luxury, comfort, and charm.

Are you ready to join our dynamic team and serve up some seriously good food? We are on the hunt for a charismatic and energetic Fine Dining Server to become an integral part of our Regency Room Team. If you have a passion for delivering exceptional guest experiences through outstanding service and attention to detail, and love interacting with people, then this is the opportunity you've been waiting for! Dinner shift starts at 4:00 pm until 10:00 pm / 11:00 pm depending on closing duties

Responsibilities

As a Restaurant Server, you will play a pivotal role in creating memorable dining experiences for our guests. Your key responsibilities will include:

• Greeting and seating guests with a warm and friendly demeanor.
• Taking food and drink orders accurately and efficiently.
• Recommending menu items and answering guest inquiries about food and beverages.
• Delivering food and beverages to tables in a timely and organized manner.
• Ensuring guests have a positive and enjoyable dining experience by providing attentive and personalized service.
• Anticipating and fulfilling guest needs, including refilling drinks, clearing dishes, and ensuring guest satisfaction.
• Collaborating seamlessly with kitchen staff to ensure orders are prepared correctly and timely.
• Handling guest payments and processing transactions accurately.
• Maintaining a clean and organized work area, including setting and resetting tables.

• • Strong interpersonal skills and a friendly, customer-focused attitude.
  • Excellent communication skills to interact with guests and team members effectively.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Attention to detail and a commitment to providing high-quality service.
  • Flexibility to work varying shifts, including evenings, weekends, and holidays.
  • Previous full-service restaurant service experience is required. Fine dining experience is a plus.
  • Team player mindset, able to collaborate effectively with kitchen staff to ensure a seamless dining experience.
  • Ability to work evenings, weekends, and holidays.

  If you are a motivated and enthusiastic individual who thrives in a customer-focused environment, we encourage you to apply for the Restaurant Server position at the Regency Room located in The Hotel Roanoke & Conference Center. Join our team and contribute to making dining experiences memorable and delightful for our guests while enjoying the benefits of being part of the Pyramid Global family.