Family Services & Engagement Manager

The Family Services & Engagement Manager will support the Programs Department of the affiliate by identifying and cultivating prospective applicants to the Homeownership & Home Repair Program. The position involves continuous engagement with community members through education and outreach initiatives to cultivate a pipeline of mortgage ready homebuyers and qualified repair projects. This position is also responsible for the affiliate’s mortgage origination activities and administering continued support to Habitat Homeowner’s in accordance with Affiliate policies and procedures by offering continued family support and nurture.
The employee works under the direction of the Programs Director to support potential applicants and partner homeowner families through the application and selection process prior to and after families become accepted into the program including but not limited to: application review, mortgage origination activities, monitoring sweat equity activity, coordinating homeownership education classes, and offering continued family engagement opportunities.


Additional responsibilities include guiding and advising any and all Homeowners’ and Condo Associations that are made up primarily of Habitat for Humanity homeowners. He/She will coordinate initial meetings, recruit board members for the HOA/Condo Board, assist the HOA/Condo Board in the development of bylaws, help the HOA/Condo Board to advertise meetings and develop plans for community maintenance and improvement.
This staff position is critical to the success of the Habitat for Humanity vision of a world where everyone has a decent place to live. A strong candidate will have the ability to manage multiple competing priorities and work both independently and as part of a collaborative organization. Demonstrated written and oral communication is required.
This position requires an individual that is a self-starter and can work independently. Must be goal- driven, results-oriented and committed to the organization’s effort to increase its homebuilding and revitalization capacity. The ability to work effectively as a team member with staff, community members and partner families is essential. Strong organizational skills and multi-tasking are a must, in addition to a professional appearance and demeanor.  
Time Commitment: This is an exempt full-time hybrid position working 40 hours per week, Monday – Friday, 9:00 a.m. – 5:00 p.m. with evening and Saturday hours (1-2 per month) and local travel required. This position is hybrid and requires that the staff member provide office coverage every Wednesday and two additional days per week.

Job Responsibilities:

Develop a Pipeline of Qualified Applicants:
* Responsible for administering the Pathways to Homeownership Curriculum through the Tools for Life Learning Center to cultivate prospective applicants to the Homeownership Program. This includes the responsibilities for curriculum development, financial mentoring of prospective applicants, scheduling of sessions, coordinating volunteer instructors, marketing and registration of participants.
* Use the Tools for Life platform to develop and implement curriculum to educate the community on the work of Habitat and benefits of homeownership.
* Develop partnerships with other non-profits and government entities, housing agencies, churches, and other community partner organizations to identify potential candidates and offer educational sessions about the
- Homeownership and Home Repair Program.
- Create and maintain a database of organizations within the LHFH service area.
- Create a strategy for prioritizing interaction between LHFH and local organizations.
- Develop and implement a communications strategy for building, strengthening, and maintaining outreach relationships with the goal of developing a pipeline of qualified applicants.
- Promote the Tools for Life Learning Center and courses in the community.

Coordination of Homeowner Training, Sweat Equity & Mortgage Origination:
* Homeowner Training:
- Responsible for administering the Home Buyer’s Club Curriculum to future homeowners to ensure they are mortgage ready. This includes scheduling homeowner education classes; schedule volunteer presenters; lead financial mentoring sessions; ensure that potential homeowners have completed all class requirements in a timely manner.
- Achieve and maintain Habitat Program Administrator Training (HPAT) from Virginia Housing.
* Sweat Equity:
- Schedule homebuyer sweat equity on and off site, organize and maintain documentation.
- Calculate monthly sweat equity record totals, update sweat equity tracking sheets and share with designated staff.
- Send out monthly sweat equity and education updates to homebuyers.
* Family Services:
- Communicate program requirements and expectations to homebuyers to meet organization and department completion timelines.
- Coordinate with the Programs Director for home selection for approved future homeowners.
- Staff liaison to the Homeowner Services Committee.
* Mortgage Origination:
- Securing down payment and closing cost assistance for approved future homeowners.
- Manage signing sales contracts & early occupancy agreements.
- Determine sales price, 1st and subordinate mortgages, and act as liaison between partner family and 3rd party lenders.
- Achieve and maintain Qualified Loan Originator Training from the American Banker’s Association and State Training.
- Manage RESPA & TILA requirements.
- Attend settlement.

Post Purchase Support:
* Provide opportunities for current homeowners to benefit from community resources.
- Maintain contact with community organizations or businesses offering services beneficial to Habitat homeowners & future homeowners.
* Coordinate and provide a robust curriculum for post- purchase support to Habitat Homeowners and other Homeowners in the community.
* Connect homebuyers and homeowners to LHFH sponsored activities: dedications, volunteer/sponsor group gatherings, publicity, and media events in collaboration with the Community Engagement Manager.
Investigate new opportunities for LHFH to connect with current homeowners.
* Implement annual plan to outreach to current Habitat homeowners about the impact of owning their home to develop success stories for marketing.
* Develop a template that includes best practices for interviewing Habitat families and future homeowners to maximize story development.
* Implement Quarterly Homeowner Newsletters offering the best practices and engagement opportunities for Habitat Homeowners.
* Coordinate and manage any Loudoun Habitat HOA or Condo Associations.

Other Duties:
* Support the Events Staff in attending community events such as Sterling Fest, Chamber Breakfast, etc.
* Attend and participate in staff and department meetings as scheduled.
* Attend and support affiliate sponsored events (i.e. Home Dedications, Annual Fundraising Gala, etc.).
* Assist with other aspects of LHFH mission as needed.

Salary Range: $60,000-$64,000 based on relevant experience.

Instructions to Apply: Interested individuals can email their resume and cover letter to Amanda Baulig, Programs Director, at [email protected]. For a full job description please visit: https://www.loudounhabitat.org/careers

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