Veterinary Client Care Specialist

Valley Veterinary Emergency & Referral Center in Winchester, VA is hiring a full- time Client Care Specialist to join our outstanding team! We have day and night shift opportunities available.

Position Overview:
Valley Veterinary Emergency & Referral Center is a 24/7 award-winning veterinary hospital seeking a dedicated Client Care Specialist. Our center is a newly renovated, 13,000+ square foot facility with dedicated staff and state-of-the-art equipment (like digital radiography and endoscopy) to offer the highest level of emergency and critical care.
As a part of our Client Care team, primary duties will include assessing customer needs, client education, and the coordination of services, treatments, or medical procedures and other activities on behalf of our clients and doctor teams.

Primary Responsibilities:

• Serve as the primary client contact with a warm, professional, and solution-oriented approach.
• Manage multi-line phones to schedule appointments, answer questions, take referrals, and provide updates.
• Greet clients and pets, maintain a clean and welcoming reception area, and address immediate needs.
• Confirm appointments/surgeries, give instructions, and document all client communications.
• Check in appointments, drop-offs, emergencies, and surgeries; ensure accurate patient and referral information.
• Prepare necessary forms, charts, and patient folders, and organize records and attachments.
• Review discharge instructions and invoices with clients and complete checkout.
• Address client concerns or complaints professionally and in line with hospital policies.
• Process payments and insurance financing while maintaining confidentiality; assist with daily accounting tasks.
• Follow up on outstanding invoices or deposits.
• Schedule efficiently for multiple doctors and locations; manage voicemails, no-shows, and cancellations.
• Send and scan medical records, lab results, and referral documents; notify doctors of incoming reports.
• Keep client areas clean, stocked, and odor-free; clean up pet accidents and report facility needs.
• Operate standard office equipment and maintain organized physical and digital patient files.
• Support ongoing improvement of client service policies and workflows.

Schedule:

• 3/12- hour shifts per week
• Day shift 7am - 7pm
• Overnight shift 7pm - 7am
• Weekends and holidays as needed on a rotating schedule.

Benefits and Compensation:

• Compensation is based on experience and skill set. $16 - 17/hr.
• Generous PTO.
• Continuing education allowance
• Medical, dental, vision.
• 401k and matching.
• Life insurance.
• Short and long- term disability options.
• Employee discount.
• Professional development assistance.
• Tuition reimbursement.

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.