Unified Communication SME Engineer

Public Trust: None

Requisition Type: Regular

Your Impact

Own your opportunity to support our nation's defense. Make an impact by connecting and securing critical operations across the globe, keeping our country safe and secure.

Job Description

GDIT is seeking a Unified Communication Subject Matter Expert (SME) Engineer in support of the Defense Information Systems Agency (DISA) Global Video Services (GVS) business area to enable the integration of video services into the Department of War (DoW). This position is a combination of remote (20%) and onsite (80%) support in Fort Meade, Maryland (FGGM) or Chantilly, VA.

MEANINGFUL WORK AND PERSONAL IMPACT
As a Unified Communication SME Engineer, you'll play a crucial role in advancing our communication infrastructure to deliver seamless, secure, and efficient unified capabilities (UC). Your contributions will involve providing engineering support for both contemporary IP Video systems and integration with legacy UC services and endpoints, ensuring compliance with DoW directives and guidelines. You'll continuously assess, project, and enhance system capabilities, contributing to the resilience and scalability of the infrastructure. By developing and maintaining critical system documentation and working closely with cyber team members, your work will directly support the effective communication strategies vital to the mission's success.

• Engineering Support : Provide comprehensive engineering support for video components within UC, encompassing IP Video and integration with legacy UC services and endpoints.

• System Capacity Planning: Develop robust System Capacity Expansion Plans and collect performance metrics to ensure optimal system performance and scalability.

• Compliance and Security: Ensure all architectures and designs comply with current DoW directives and guidelines, especially for classified networks, providing continuing security engineering support.

• Logistics and Configurations: Offer strategic logistics support and recommend specific configurations to enhance system functionality.

• Lifecycle Management: Implement and validate final hardware and software configurations while maintaining up-to-date System Engineering and Functional Requirements documentation.

• UC Analysis and Design: Provide expert analysis, design, integration, and testing support for Unified Communication solutions.

• Quality Assurance: Perform performance and quality assurance checks on UC telecommunications design, voice and video networking elements, and end-user peripherals.

• Deployment Models: Design solutions for various cloud deployment models (IaaS, PaaS, SaaS) optimizing the essential characteristics of cloud computing.

• Customer Interaction: Analyze customer requirements, assess design/technology alternatives, and facilitate discussions with stakeholders to propose and implement effective solutions.

WHAT YOU’LL NEED TO SUCCEED - REQUIRED:
● Security Clearance level: Active Secret

● Certification: IAT II Level Certification (i.e. Security+ CE, or equivalent)

● Education: BA/BS in Computer Science or related field
● Experience: 10+ years of related experience
● Technical Skills:

• UC Networking Expertise : 3+ years in real‑time communications (VoIP/Video) with deep SIP/SDP/RTP/SRTP/TLS expertise.

• IT Principles and Techniques : Strong grasp of information technology principles, methods, and associated hardware/software.

• Domain Expertise : Experience with integration and/or management of classified voice and video systems.

• Support Skills : Extensive support knowledge in DNS, certificates/PKI, TLS, signaling/media, AD, PowerShell, APIs/REST, Network/FW, and h.323/SIP.

• Advanced Troubleshooting : Proven troubleshooting across signaling/media layers using call traces and packet captures (Wireshark/tcpdump).

• Customer Service : Superior customer service skills, essential for engaging with diverse stakeholder groups and ensuring system reliability and user satisfaction.

● Location - Hybrid - reporting onsite in either Fort Meade, MD or Chantilly, VA several days a week

DESIRED QUALIFICATIONS:

• Oracle Communications : 3+ years designing/operating Oracle Communications SBC (or similar SBC) in enterprise or carrier environments. Hands‑on with Oracle Communications Operations Monitor (OCOM) (or equivalent SIP analytics platforms).

• Cloud Certifications : Senior Microsoft Azure Certifications, other industry recognized cloud engineering/architecture or security certifications.

• UC Certifications : Oracle Communications SBC training/cert or similar.

• UC and Cloud Integration : Experience with Pexip, Azure, O365 integration.

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

Work Requirements

Years of Experience

10 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required