Customer Service Representative

Job Description

Job Description

Who we are

You’re the best and you want to join a team that appreciates you, where you can create your own opportunities.

We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Rocky Mount, Va. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only customer service representative they’ll work with. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

Why we need you

Because we offer top of the line products and services, we need a top of the line Customer Service Representative who genuinely cares about the customer and look at this opportunity as not just a job but a career.

The big task

You will promote customer satisfaction by converting incoming customer calls into booked service appointments.

Key sub tasks

• Provide exceptional customer service while following protocols and guidelines.

•Participate in ongoing training so that you can grow and develop as a professional.

•Document each customers inquiry and accurately update the information in our database.

•Follow up with callers, dispatchers and managers as needed.

Skills and experience

If you can achieve the above and you find it fun and challenging - you have just the right amount.

What we offer

• Competitive pay
• Medical Insurance – We offer health. dental, vision, life insurance, short-term and long-term disability.
• Work life balance
• 401k Plan with a 3% match.
• PAID TRAINING –

Our Guiding Principles

Customers First

Self-Driven

Positive Can-Do Attitude

Knowledge Sharing

Above & Beyond

Learn more about us

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Davis Heating, Cooling, Plumbing & Electric by visiting When you're ready, please follow the directions to apply for this position.

Equal Opportunity Employer