Lead Maintenance Technician

The Lead Maintenance Technician, under the direction of the Maintenance Manager, is responsible for general maintenance, repairs in apartments and buildings, maintaining curb appeal and quality of apartment homes, and responding to service request of residents.

• Participating in all maintenance projects.
• Performing general repair of property grounds, apartments, and building exteriors.
• Supporting the Maintenance Manager with budgets and other administrative tasks.
• Responding to resident requests for maintenance and service within the areas of HVAC, electrical, plumbing and appliance repair by troubleshooting the problem and taking appropriate action to repair and/or restore service within the quality and time standards established by the organization; escalates problem to supervisor or outside contractor as necessary.
• Preventive maintenance repair on all systems at the property.
• Completing the “make-ready” process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a “punch” list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.
• Demonstrating customer services skills by treating residents and others with respect, answering resident questions, responding sensitively to complaints about maintenance services, and completing assigned work orders with efficiency and urgency.
• Other duties as assigned.

Qualifications:

• 3+ years of apartment maintenance experience.
• Universal EPA/CFC Certification.
• Mastery of appliance, electrical and plumbing repair.
• Strong understanding of HVAC repair.
• Valid Driver’s License and must live within 30 minutes of the property.
• Excellent English communication skills, both verbal and written.
• Must be responsible for taking calls for after hour’s emergency maintenance; including nights and weekends on a rotational basis.
• Must have personal/reliable transportation to get to work in order to respond to on-call emergencies as they occur.
• Must carry a cell phone as required for on-call maintenance.
• Ability to use a computer.
• Ability to walk the grounds and apartments, ascend stairs around the property, lift 60 lbs., climb ladders over 10 feet, and perform other general physical activities.

Intentional, thoughtful, and boutique designed; are the words used to describe KETTLER’s strategy for real estate development since its inception in 1977. As a third-generation builder, Founder & CEO Robert C. Kettler parlayed a small construction business to be a multi-million-dollar real estate services firm. Over the last four decades, Kettler has been inspired and led by industry-leading innovators who identify and envision impressive plans for the land and buildings that have become roots of many of the most vibrant, diverse, and thriving neighborhoods in the Mid-Atlantic region to date. KETTLER has a credible reputation as one of the top multifamily development companies in the region for designing quality, mixed-use, and expansive spaces for residents to call home. Our vision has always been to build planned communities that bring people closer to their environment by developing premium sites that have access to transit and existing infrastructure. With a history as the mainspring in some of the most iconic communities in the Mid-Atlantic Region, our goal is to create economic and aesthetic value for investors, residents, and neighbors. The communities that we develop shape growth for the future and our satisfaction comes from enriching the neighborhoods that we are a part of.