General Manager

Job Description

Job Description

We are seeking a General Manager to join our team!

As General Manager you’ll provide day-to-day leadership and direction by maximizing financial returns, driving development of people, creating and maintaining a unique guest experience, executing on brand standards and building awareness of hotel and brand in the local community

Responsibilities:

People:

• Develop programs and initiatives to increase team engagement that are aligned Hilton Promise in Service and Standards
• Develop, implement and monitor team member succession planning to ensure future bench strength
• Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance maintain Hotel Service Standards with Acceptable to Surpassing scores
• Oversee HR related actions in accordance with rules and policies
• Train and evaluate employees
• Track performance in relation to Hotel Service Score and Brand Standard expectations

Financial:

• Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets and achieve required operating results
• Analyze financials to drive revenues, future profitability and maximum return on investment. Use distribution channels and technology platforms to drive revenue and maximize market share
• Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position

Guest Experience

• Demonstrate brand citizenship by maintaining compliance with all required brand and service standards, and license agreement mandates
• Drive improvement in guest satisfaction goals. Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations
• Speak to guests – ask for their feedback and relationships

Responsible Business

• Ensure a safe and secure environment for guests, colleagues and hotel assets in compliance with policies and procedures and regulatory requirements
• Maintain relations with outside contacts
• Act as public relations representative to raise awareness of hotel and brand in local community
• Drive team member involvement in community organizations, activities and businesses
• Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel’s carbon footprint
• Perform other duties as assigned. May also serve as manager on duty

​ Qualifications:

• ONLY RESUMES WITH 5 YEARS HILTON GARDEN INN GENERAL MANAGER EXPERIENCE WILL BE REVIEWED
• Ability to thrive in a fast-paced environment
• Excellent written and communication skills
• Strong leadership qualities

ARP Hospitality, a hospitality management company founded in 2004, which operates 4 hotels on the East Coast. Our vision is to deliver bright-hearted service with a quality product that makes our guests feel at home. The portfolio includes: Hilton Garden Inn Chesapeake/Greenbrier, Homewood Suites by Hilton Chesapeake/Greenbrier, Tru by Hilton Chesapeake/Greenbrier, Hampton Inn & Suites Exmore/Eastern Shore,

Company Description

ARP Hospitality, a hospitality management company founded in 2004, which operates 4 hotels on the East Coast. Our vision is to deliver bright-hearted service with a quality product that makes our guests feel at home. The portfolio includes: Hilton Garden Inn Chesapeake/Greenbrier, Homewood Suites by Hilton Chesapeake/Greenbrier, Tru by Hilton Chesapeake/Greenbrier, Hampton Inn & Suites Exmore/Eastern Shore,