Program Support Manager
We are seeking a Program Support Manager to support the U.S. Trade and Development Agency’s (USTDA) Information Resource Center (IRC) in Arlington, VA. In this role, you will oversee contractor staff to ensure services are delivered accurately, efficiently, and in compliance with federal requirements. This is a full-time opportunity in which we'll provide competitive pay, comprehensive benefits, and job stability and security. Apply today! RESPONSIBILITIES
- Oversee contractor staff across all functional areas (e.g., records management, FOIA, reception, mailroom, administrative support, and conference/event services)
- Act as primary liaison between USTDA leadership (COR, CIO, Office of Administration) and contractor staff
- Assign daily tasks, monitor performance, and ensure proper coverage for mission-critical support functions
- Track and review deliverables such as staffing reports, records self-assessments, and FOIA compliance reports
- Ensure contractor work products meet federal standards and agency policies (e.g., NARA, FOIA, Privacy Act)
- Identify performance issues and resolve them promptly, escalating to COR when necessary
- Provide onboarding and offboarding support for contractor personnel, including training on agency processes and compliance requirements
- Maintain updated SOPs, manuals, and process documentation for contractor-led functions
- Compile and deliver weekly staffing and hours reports to USTDA
- Facilitate communication between contractor personnel and USTDA program staff to ensure smooth workflow and issue resolution
- Support the development, implementation, and maintenance of the Quality Control Program and ensure all contractor work aligns with contract requirements
- At least 15 years of relevant work experience
- Experience with performance and oversight of Quality Control Program
- Experience with administrative services like office management, records, human resources support, or procurement
- Experience analyzing and implementing business processes
- Experience leading projects, including creating project plans and process maps
- Experience with risk management related to timelines, costs, or compliance
- Experience using data to make decisions, measure performance, and improve outcomes
- Skilled in project planning, scheduling, budgeting, and reporting
- Skilled in using software for data analysis, financial management, and project management
- Skilled in using Microsoft Office (e.g., Outlook, Teams, Word, PowerPoint, and Excel)
- Knowledge of budget management, contractor personnel oversight, and other relevant administrative functions
- Knowledge of federal information management policies (e.g., NARA, FOIA, the Privacy Act, or similar)
- Ability to respond flexibly and to provide rapid assistance in a time-sensitive environment
- Ability to provide on-site technical support, troubleshooting issues with AV equipment during events
- Ability to manage multiple tasks, prioritize work, and meet deadlines
- Ability to identify and resolve complex problems
- Excellent communication, analytical, and organization skills
- Strong leadership, management, and supervisory skills
- College degree required (degree in business, management, or related degree preferred)
- Related certifications preferred
- Arlington, VA 22209
- Not eligible for telework
- U.S. citizenship is required as it supports the U.S. federal government
- Active or ability to obtain and maintain a secret security clearance
- U.S. Department of State (DoS)
- Travel not required
- Full-time, 40 hours per week, Monday–Friday
- Employment Classification Eligibility — Nonexempt
- Not eligible for relocation benefits
Recommended Jobs
Aesthetic Nurse Injector- Experienced
Job Description Job Description Salary: Hourly and Commission Are you an experienced Injector? Evexia Medical Spa is looking for an experienced Cosmetic Injector to join our team! We are looki…
Plant Manager
We are looking for a Plant Manager. The Plant Manager is responsible for directing the business, financial, technical, manufacturing and resource functions of one of our largest facilities in the Uni…
Red Team Operator/ Cloud Penetration Tester
Overview: CDT is looking for a Red Team Operator/ Cloud Penetration Tester to support a government customer onsite in Chantilly, VA. The ideal candidate possesses a deep understanding for information…
Operations Engineer
Job Summary: We are seeking a motivated and driven candidate with a strong technical background in manufacturing to oversee and organize our operational processes. This role is ideal for an engine…
Landscape Construction Crew Member
Join Our Team and Grow with Us!We are a family-oriented company that values a positive and fun work culture while supporting your professional growth. We are seeking motivated Landscape Construction …
Automotive Service Advisor
Job Description Job Description Job Description: Automotive Service Advisor Lindsay Lexus of Alexandria has just built a state of the art service facility with 70 bays. We have immediate op…
Full Time Family Practice Job Richmond, VA
The Inline Group - Full Time Hours:Monday - Friday 8 AM - 5 PM Employed New Graduates Average Patients seen: 25 Call Schedule: 1 week every other month Loan Repayment Compensat…
ASAP GROUP FACILITATOR
Job Description Job Description Benefits: Company parties Flexible schedule Training & development This is Not a State Position ASAP GROUP FACILITATOR Hourly Rate: $15.00 pe…
Customer Account Representative
Position Summary We are in need of talented and motivated Account Representatives to join our sales team. Successful candidates are oriented toward successful quality project outcomes. Have a desi…
Downtown Richmond - Floor Tech - PT
Floor Tech Job Details: Are you someone seeking a position with independent and solitary working conditions, with stable hours and pay? We are seeking enthusiastic, friendly, and caring employees …