Automotive Service Advisor

Job Description

Job Description

Job Description:

Automotive Service Advisor

Lindsay Lexus of Alexandria has just built a state of the art service facility with 70 bays. We have immediate openings for 2 top performing service advisor with great people skills and high customer Satisfaction scores. These top teer applicants must have a minimum of 2 or more years of previous experience as a service advisor.( Lexus / Toyota experience a plus) a proven track record is a must, DMS CDK experience is a plus, with other software systems that are being used are text 2 Drive, auto-point MPI and X-Time scheduler.
As a Lindsay Lexus Service Advisor you will be responsible to meet and greet service customers promptly in a professional and courteous manner.
Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers through MPI software
Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services.
Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up.
Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer.
Meet requirements of the state and federal law for automobile repair and consumer protection.
Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.

Job Requirement: High school diploma or equivalent.
Valid driver license in the state that you will work and a good driving record.
Great attitude with high-energy personality work well with others on the team.
Excellent customer service skills.
Professional appearance and work ethic.
Ability to work well in a process driven environment.
Outstanding communication skills in both verbal and written.CDK computer experience a plus.

Benefits include a lucrative compensation plan top pay for the right qualified individuals , paid time off, 401k, medical, and employee vehicle purchase program.
Its Time To Make The Most Important Move Of Your Career! We have a Newly built state of the Art facility with all the newest and most advanced technology and equipment. When you join our organization, you'll enjoy comprehensive training, competitive compensation plan with the potential to earn six figures, to include bonuses and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug free workplace. We Would Really Like To Hear From You! Apply By Clicking The 'Apply Now' Button