Help Desk Associate
Job Description
Job Description
Our Support Team in seeking route accounting support personnel for this position to assist with the following:
- Create various statistical reports for customer and internal use.
- Perform accurate data entry into our route accounting software.
- Analyze data feeds for troubleshooting and reporting.
- Provide support to users of all skill levels by phone and email for our route accounting software and handheld devices.
- Staging of Equipment -Unbox, provision, and test new equipment to prepare for deployment.
- On Call (After Hours) rotation
Ideal candidates possess experience with any or all of the following:
- Inventory management or sales accounting from any movement-driven industry, such as retail, logistics, warehousing, or distribution.
- Time and ticket tracking software to document support incidents.
- Basic understanding of troubleshooting handheld devices.
Minimum Qualifications:
- High School or Equivalent Diploma (Required)
- Fluent Spanish speaking (Preferred)
- Excellent customer service skills
- Strong personal and work ethics
- Professional communication skills, both oral and written
- Proficient in Microsoft Office Applications - Outlook, Word, Excel, PowerPoint (Required)
- Professional attitude, attire, and communication
- Two years prior Customer Service Experience (Required)
- Prior experience providing technical support via phone
- Experience working with iOS and Android operating systems (Required)
Schedule:
- 8 hour shift
- Monday to Friday
- On call rotation
Job offer dependent on successfully passing a background check. Compensation will depend on experience and qualifications.
Benefits include paid time off, paid holidays, paid maternity/paternity leave, medical and dental insurance with employer-funded HSA account, and IRA with company match.
Job Type: Full-time
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