Entry-Level Customer Service Representative - Immediate Start

GEM USA, Inc.
Richmond, VA

We are a fast-growing event marketing and fundraising company dedicated to creating memorable brand experiences and driving meaningful community impact. By partnering with leading nonprofit and charitable organizations, we deliver engaging live events, fundraising campaigns, and community outreach initiatives that make a difference.

We're seeking enthusiastic, people-focused Entry-Level Customer Service Representatives to join our growing team immediately. If you're passionate about working with people, enjoy fast-paced environments, and are looking for a career with real growth opportunities, we'd love to meet you.

No previous experience is required. We provide comprehensive paid training, one-on-one mentorship, and hands-on experience to help you build a successful career.

What You'll Do

As an Entry-Level Customer Service Representative, you'll represent our nonprofit partners at live events and promotional campaigns by:

  • Providing exceptional customer service to event attendees, donors, and community members
  • Engaging the public through face-to-face interactions at fundraising events, brand activations, and community outreach programs
  • Educating attendees about nonprofit missions, fundraising campaigns, and charitable initiatives
  • Answering questions with professionalism, enthusiasm, and confidence
  • Assisting with event setup, logistics, coordination, and breakdown
  • Building positive relationships with supporters, community partners, and event participants
  • Collaborating with teammates to achieve fundraising and event goals
  • Creating a welcoming, energetic, and memorable event experience

Qualifications

We're looking for candidates who are:

  • Friendly, outgoing, and confident interacting with the public
  • Strong communicators with excellent interpersonal skills
  • Positive, coachable, and eager to learn
  • Self-motivated with a strong work ethic
  • Reliable, professional, and ready to start immediately
  • Comfortable working in a collaborative, team-oriented environment

Preferred Experience (Not Required)

Experience in the following areas is helpful but not required:

  • Customer Service
  • Retail
  • Hospitality
  • Restaurant Industry
  • Sales
  • Brand Ambassador
  • Event Marketing
  • Promotions
  • Community Outreach
  • Fundraising

We welcome recent graduates, career changers, and candidates looking to begin a rewarding professional career.

What We Offer

  • Immediate full-time employment
  • Competitive weekly pay
  • Performance-based bonuses and incentives
  • Paid training and ongoing professional development
  • Medical, Dental, and Vision insurance
  • Clear career advancement into Team Lead, Event Coordinator, Campaign Manager, and Leadership roles
  • Supportive, collaborative, and energetic company culture
  • Hands-on experience working with respected nonprofit and charity organizations
  • Continuous mentorship and leadership development

Why Join Our Team?

This is more than an entry-level customer service position—it's an opportunity to build valuable experience in customer service, event marketing, fundraising, nonprofit outreach, promotions, and leadership while making a positive impact in your community.

If you're motivated to grow professionally, develop new skills, and work with an energetic team that values your success, we encourage you to apply today.

Start your career as an Entry-Level Customer Service Representative and become part of a company committed to professional growth, community impact, and career advancement. Apply now!

Posted 2026-07-29

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