IT Field Service Technician

Job Description

Job Description

Job Summary:

NerdsToGo is a cool, fast-growing brand that provides computer solutions to residential consumers and small businesses. We service technology from computers, tablets and printers to networks, internet connections, security, MSP solutions and much more!

We are looking for Field Service Technicians, to join our team! The technician will complete desktop configurations, installations and upgrades of personal

computer hardware and software, perform inventories and preventative maintenance,

provide software and operating system support on Mac and all versions of Windows. The technician must have strong field service background and customer service skills. Technician must have solid technical skills, good communication skills and the desire to be a part of growing and exciting team.

Technical Qualifications:

We require A+ certification as well as a background in networking essentials. Other certifications such as Network+, ACMT, and MCSE are desirable. The successful candidate will also have to pass our Nerd Test.

Customer Service Skills:

Experience in working with non-technical customers and setting them at ease

Detail oriented

Proactive in problem solving

Enjoys working with residential customers and small businesses

Duties Include:

Onsite computer solutions for Windows-based PCs and Apple computers

Network installation and maintenance (wired, wireless, LAN, WAN)

Data recovery and loss prevention

Virus protection and Spyware/Adware removal

Computer security enhancement

PC Hardware and software fault isolation and repair

System repair and upgrades

Software upgrade and installation

One-on-one training

MSP Implementation

Skills & Experience

2-5 years of experience with Windows-based PCs (Win7, Win8, Win10) and networking

Strong knowledge of PC troubleshooting and repair, both hardware and software/OS

Knowledge of network troubleshooting, wiring, PC troubleshooting (ex.

Network+, MCSE, etc.)

Proficiency with peer-to-peer and client/server network configurations and troubleshooting

Professional, high-energy, customer-oriented work ethic

Valid driver’s license and a clean driving record

Must be willing to submit to mandatory background check

Optional: MS Servers, routers, switches, hubs, gateways, print servers, Windows firewalls/proxies