Sandbox - Operations Manager

A little bit about us...

Our boutique consulting firm, Sandbox, is a unique associate-led, partner backed business practice with a track record and passion for helping venture-backed and venture-minded companies launch, grow and monetize their businesses. Our clients benefit from our team's versatile expertise and diverse experience to guide them through periods of transformation and growth.

Our employees-- affectionately referred to as Sandboxers -- are a collection of repeat entrepreneurs, recovering corporates, reformed management consultants, and rogue college grads who believe in a creative approach to traditional consulting. What makes us great? Our sandbox is full of richly diverse skills, talents, thoughts, lifestyles, experiences AND we all share a love for getting our hands dirty and doing what it takes to help our clients achieve their business goals.

A little bit about the job!

As our client list grows, so does our need for talented, hard-working team members. The Operations Manager is the backbone of Sandbox's internal engine; a critical function that ensures the entire firm runs with precision, foresight, and consistency. As the sole owner of Sandbox's operational infrastructure, the Operations Manager has strategic visibility across finance, HR, business development, and team culture and is empowered to drive improvements, introduce systems, and make recommendations that directly shape the firm's success. This is a role for someone who thrives on ownership, sees patterns before others do, and understands that great operations are not invisible overhead but a critical foundation for sustainable growth.

Day-to-Day Responsibilities:

• Own daily operational flow by providing the partners with key meetings, priorities, blockers, and financial updates that enable decision-making.
• Manage partner scheduling and calendars with foresight — anticipating and communicating conflicts, optimizing time, and protecting focus.
• Ensure client proposals are prepared, reviewed, and delivered within 24 hours, supporting Sandbox's responsiveness and reputation.
• Own the client onboarding process from kickoff scheduling through setup, ensuring a seamless and professional start to every engagement.
• Act as the central communicator for company-wide announcements and updates.
• Keep finance and business development documentation accurate, current, and actionable; monitor cash and collections daily.
• Quickly triage and resolve ad-hoc requests with accuracy and ownership.

Weekly Responsibilities:

• Ensure employee hours are accurately recorded in Harvest and proactively address any gaps or issues.
• Track and update all business development leads in Nutshell, ensuring leadership has an accurate view of the pipeline.
• Reconcile invoices and expenses in QuickBooks, flagging irregularities and ensuring financial integrity.
• Own the collections process by managing follow-ups and reporting progress weekly.
• Deliver a concise weekly “operations summary” — what was completed, what's pending, and what's next — to keep leadership aligned.
• Act as weekly standup facilitator, maintaining rhythm and focus.
• Ensure all technology and AV needs are prepped for team meetings.

Monthly Responsibilities:

• Lead Sandbox's monthly financial close process with accuracy and accountability.
• Ensure all client invoices are sent timely and reminders are issued as needed.
• Manage monthly budgets for snacks, office supplies, and related overhead, keeping spend in line with company priorities.
• Track and execute on swag, special projects, and client gifts, ensuring Sandbox's culture and brand are consistently represented.

Quarterly Responsibilities:

• Own quarterly tax payments, commission and distribution payouts and work with CPA during tax season to help with preparations.
• Conduct quarterly audits of systems, files, calendars, and onboarding docs, identifying gaps and driving continuous improvement.
• Present quarterly recommendations to leadership for operational improvements, positioning Sandbox to scale effectively.

Ad-hoc:

• Act as primary administrator of Google Workspace and software subscriptions, ensuring smooth access and compliance.
• Own the issuance, tracking, and management of Ramp cards for employees.
• Lead our “Ironclad Infrastructure” OKRs.

We are excited about you because...

• You bring 5+ years of experience in operations, executive administration, or business management, ideally within a professional services, consulting, or agency environment.
• You have a proven track record of managing complex calendars, competing priorities, and fast-moving projects with precision and foresight.
• You have hands-on experience with financial operations including invoicing, collections, expense reconciliation, budgeting, and monthly close coordination.
• You're proficient in Google Workspace, Notion, QuickBooks, Harvest (or similar time-tracking tools), and CRM platforms such as Nutshell or HubSpot.
• You communicate clearly in writing and verbally, producing polished deliverables and ensuring alignment across teams.
• You are highly organized, detail-oriented, and able to manage multiple priorities in a dynamic environment.
• You demonstrate emotional intelligence, discretion, and professionalism when handling sensitive information.

You will love playing in the Sandbox if our core values resonate with you:

• Curiosity | Be insatiably Curious. | Sandboxers demonstrate a relentless appetite for the pursuit of understanding - we never settle for surface-level knowledge but strive to dive deeper, uncover insights, and explore new possibilities.
• Scrappy & Nimble | We understand and speak business. | Sandboxers are resourceful, creative, and resilient professionals who possess an entrepreneurial spirit, understand how to do more with less, and have a bias for action when it comes to solving startups' greatest challenges.
• Growth | Growth is universal. | Sandboxers fail forward through experimentation, innovation, and calculated risk-taking to challenge ourselves, push the boundaries, and constantly evolve to meet the ever-changing needs of our team, our clients, and our communities.
• Welcoming & Authentic | Come as you are, we choose you! | Sandboxers celebrate and value our employees' and clients' authentic selves to build strong foundations of trust, foster diversity, and create vibrant and inclusive relationships.

Reasons it pays to work at Sandbox (in addition to the pay itself):

• Comprehensive health benefits with employer contribution. It pays to keep your employees healthy.
• Family-friendly, flexible work schedule with generous PTO and mental wellness days. Work-life integration is a thing and we are here to support.
• Employer-matched 401K. No time delays & no vesting schedules.
• Ongoing professional development and networking opportunities.
• Monthly team events - we sure know how to host a happy hour and we are never too busy to break for a volunteer opportunity.
• Bragging rights that you are part of something BIG
• Most importantly, you get to go to sleep each night knowing you are helping savvy, driven entrepreneurs achieve their goals - how awesome is that??

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every. single. qualification. At Sandbox, we are dedicated to building a diverse, inclusive, and just workplace, so if you're excited about this role but your past experience doesn't align perfectly with 100% of the qualifications listed, we encourage you to still apply. Our hiring philosophy looks to weed people INTO our process, not weed them out! Who knows, you may be just the right candidate for a future role inside or outside of the Sandbox. Just go for it... submit your resume!

At Sandbox, we believe in transparency and fairness in compensation, which aligns with our commitment to Diversity, Equity, Inclusion, and Accessibility. We are dedicated to providing all potential candidates with information about our salary ranges for each position to ensure that everyone, regardless of background or identity, has a clear understanding of what they can expect in terms of compensation. It is important to note that these salary ranges are based on a variety of considerations, including the candidate's experience, geographic location, and market demand. We feel that taking these factors into account ensures that our compensation practices are equitable and competitive. Sandbox believes that open communication about pay not only promotes fairness but also empowers employees to make informed decisions, contributes to closing wage gaps, and fosters a culture of trust within our organization.