Multi Site Operations Manager - Dental

Are you an amazing servant leader with experience in the dental field who wants to work for an evolutionary company where you will be appreciated, compensated competitively and have the opportunity to truly make a difference? Keep reading!

PepperPointe Partnerships, is a leading Dental Support Organization (DSO) that services 140+ practice locations (Orthodontic, Pediatric, and General) throughout Kentucky and Virginia.

Our goal is to unite doctors to protect patients through personalized care. The Multi-Site Operations Manager will develop, strengthen, then accentuate operational components, and team dynamics. Throughout each practice within the assigned territory, they’ll work to increase productivity, profitability, and success, while supporting each location’s provider(s) and team of talented and skilled employees to become the best version of themselves professionally and personally.

To be successful in this role, you must ensure quality of operations and customer service, inspire each dentist and their team members to give their all, and identify and act on performance deficiencies. Ideal candidates are ambitious, performance-oriented and driven with exceptional communication, interpersonal, and people skills.

• Serve and support an assigned territory of dental practices.
• Ensure adherence to key performance objectives to meet business and customer expectations.
• Support sound financial management to ensure offices are profitable and stay within budget with the guidance of our financial department.
• Monitor the P&L statements for each supported practice and develop effective ways to close the gaps between actual performance and company projections.
• Monitor Accounts Receivable (A/R) weekly for all supported offices.
• Directly support dentists and their teams in their growth and development, helping them set goals and address operational opportunities within their supported office.
• Coordinate weekly in-practice visits and meet regularly with office managers, doctors, and office staff to provide feedback, support and encouragement.
• Proactively create and implement strategies to challenge operational inefficiencies and leverage clinical opportunities.
• Liaise with senior management to coordinate and report ongoing issues and new opportunities.
• Bachelor's degree, or equivalent comparable dental business operations management experience required (3-5 years)
• Must be able to travel daily, weekly to offices within assigned territory of Virginia.
• Working knowledge of basic computer operating systems, such as Windows or MacOS.
• Working knowledge of the larger Dental and Orthodontic Practice Software systems (example Eaglesoft, Dentrix, Dentrix Ascend, Cloud 9)
• Strongly self-motivated, to include studying and maintaining working knowledge of industry standards and trends.
• Proven leadership skills and the ability to effectively manage others.
• Excellent problem-solving abilities.
• Distinct communication skills, to include a willingness to offer positive and negative feedback as needed.
• Excellent organizational skills and an ability to create and present easily-followed guidelines for others to comprehend.
• Strong interpersonal skills with a proven ability communicate across different levels of an organization.

Required

• DSO and or dental experience is required

Working Conditions

• The physical environment requires employees to travel in the field visiting practice locations in Lynchburg, Roanoke, Richmond, Danville, and Stanton VA.
• Required to use personal protective equipment to prevent exposure in all visited environments.

What We’ll Offer In Return

• Full-time, salary position $60-70K DOE
• Medical, dental, and vision benefits
• 401K with company match
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development

About PepperPointe Partnerships

PepperPointe Partnerships is a dental service organization (DSO) with an innovative approach to proactively address the challenges and industry changes practitioners face, create efficiencies at the practice level and provide support with non-clinical tasks, allowing practitioners to focus on providing excellent patient care. PepperPointe seeks to redefine what it means to be a DSO by fully leveraging the strengths and culture of doctor-owned dental practices, and a growth strategy for greater synergy and protection among all dental practitioners. Through the PepperPointe platform, we offer maintained doctor ownership, a collaborative network of doctors and help clinical teams achieve the greatest success in providing excellent patient care. PepperPointe offers doctors an optimal exit and entry strategy, with partnership opportunities for every career stage, to help preserve and extend the practice legacy, and do so on their terms.

Our professionally managed services include comprehensive training, ongoing growth opportunities, recruiting, marketing and business development, information technology, accounting and finance, procurement, billing and collections, and compliance support.

PepperPointe is an equal opportunity employer and committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All qualified applicants, regardless of personal characteristics, are encouraged to apply.