Medical Records Specialist

Location: Arlington, VA

Status: Full-Time / Non-Exempt

Salary Range: $21.00 - $25.00

Are you looking for new career opportunities, great wages, excellent benefits, and work-life balance? Follow your heart to Virginia Heart!

At Virginia Heart, we are seeking friendly, dependable, and enthusiastic Medical Records Specialist to provide daily clinical and administrative support to the office operations and fulfill the health information and records needs of Virginia Heart’s patients, physicians and others while maintaining the proper balance of integrity, privacy, and quality patient care .

When you work with Virginia Heart, you will enjoy a dedicated and experienced staff, competitive wages, excellent benefits and the following rewards and incentives:

• No Nights, weekends, or holidays!
• Affordable Medical, Dental and Vision plans
• 401(k) Retirement Plan
• Paid Short-Term Disability
• Employee Assistance Program for Mental and Physical well-being
• Three Weeks of Paid Vacation upon eligibility
• One week of Paid Sick Leave
• Annual Merit-Based increases
• Career Advancement Opportunities
• Annual Merit-Based increases
• Career Advancement Opportunities
• Employee Referral Bonuses
• Employee Discount Programs
• Quarterly Employee Appreciation: Events to include therapy dogs, raffles, and other fun events

Virginia Heart is Northern Virginia's premier cardiovascular practice, bringing an unparalleled standard of excellence to our patients. We are looking for a Medical Records Specialist to join our team in our outpatient cardiology setting. Every employee, at every level, begins their journey at Virginia Heart learning about the history of the organization and its established culture built on trust and integrity. Our employees drive this culture, and we want you to be a part of it.

RESPONSIBILITIES:

• Prepares charts for upcoming appointments at least one week in advance .
• Process includes printing schedules, reviewing electronic records for missing information, printing notes, reports, and other records per protocol.
• Orders medical records from external health care facilities as required .
• Organizes and prepares printed schedules, records, and forms for delivery to clinical staff.
• Cross trains with the Patient Services Specialist role and work in the PSS capacity once a month. Uses EPI C proficiently to perform these and other tasks.
• Processes incoming/outgoing requests for medical records from multiple parties including patients, physicians, hospitals, insurance companies, employers, and others; then forwards these requests to the HIM (Health Information Management) Department for completion of requests .
• Obtains proper written authorization from patients when required .
• Responds to urgent requests quickly and appropriately.
• Routes qualifying requests to Patient Accounts Department for billing.
• Provides exceptional customer service to all internal and external customers.
• Exhibits empathy and compassion a nd maintains a professional and positive attitude with customers and fellow employees.
• Resolve routine problems and concerns.
• Communicate with patients and physicians in a courteous and professional manner.
• Responds promptly to inquiries and requests by phone, email, and in-person with a friendly attitude.
• Fills in and assists front desk staff as needed.
• Records data and activity in various logs as outlined in department protocol.
• Enter information regarding workflow status and progress in multiple areas throughout the day as required .
• Reports errors and misguided communications for immediate resolution.
• Portrays a positive attitude and adapts easily to change.
• Works well with others and supports co-workers in a "team" environment.
• Builds rapport with internal and external customers.
• Uses proper etiquette in all modes of communication (phone, email, and face-to-face).
• Must be able to organize and process tasks based on priority/time constraints.
• Should possess the ability to multi-task.
• Proactively moves from one task to another without direction from leads and/or management. Works independently and relies on self-motivation to achieve individual/departmental goals.
• Displays a willingness to learn and cross-train to perform additional tasks when required.

REQUIREMENTS:

• High School Diploma or equivalent required
• Minimum one year of experience in Medical Records or related field
• Medical office or hospital experience preferred.
• Prior working knowledge of Microsoft Word, Excel, and Outlook (email).
• E xperience with the use of an Electronic Medical Record (EMR) preferred .

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