Tech Infrastructure Program Manager - AV , IT Services - CIS

DESCRIPTION

Are you interested in a challenge that will reward your unique blend of strategy and technology skills? Do you enjoy the challenge and ownership that comes from delivering large, cross-functional, AV/IT projects? As a Technical Infrastructure Program Manager (TIPM), you will have the opportunity to play a pivotal role in the future of our infrastructure deployment, to ensure our customers receive the right outcomes. You will have the opportunity to be central in addressing significant business-impacting processes and products.

In this role, you will be responsible for identifying, scoping, and delivering the AV solutions with the agreed success measures, budget, schedule and quality. You will develop and improve processes to deliver standard and non-standard AV infrastructure programs, supporting Amazon’s growth in new and existing offices. You will be the primary point of contact within the team and for the cross-function teams, to drive the AV intake and design function successfully.
The right candidate possesses a strong technical background on AV infrastructure, but also knows the core networking elements which represent a requirement to a successful AV infrastructure deployment. The right candidate possesses effective written and verbal communication, program and project management experience. High judgment, ability to influence, and delivering results are essential to success in this role.

Key job responsibilities
The key job functions of the Technical Infrastructure Program Manager are:

Own the identification, scoping, and delivery strategy for the AV solutions in Amazon offices.
Own projects and initiatives having regional impact, including project schedules and milestones.
Effectively manage stakeholders to successfully deliver the agreed scope.
Understand and identify technical obstacles to successfully deliver the designed architecture, identify and mitigate risks.
Assess costs and benefits and maintain financial reporting control.
Manage escalation, anticipate and make tradeoffs and balance business needs with technical constraints.
Clearly communicate project and program status, responsibilities and issues to stakeholders

A day in the life
Reviewing AV requests from customers, ensuring that required information is available to understand the Ask. Working on new designs, collaborating with customers and stakeholder teams, designing AV installations to standards. Removing blockers, and handling customer concerns and escalations. Timely updating of project work through the tracking tool, ensuring that updates are concise, but informative for senior management and customers. Working on cross collaboration projects that need AV expertise and guidance in the AV field.

About the team
About the team
The Corporate Infrastructure Services team (CIS) is part of the IT Services organization that supports all Amazonians at corporate offices. CIS designs, plan, builds, maintains and deprecates the infrastructure in all corporate offices worldwide. This includes running Amazon’s corporate campus & building infrastructure worldwide. We are passionate about ensuring our customers receive world class IT Services and making sure they have the best possible experience while working from the office.

BASIC QUALIFICATIONS

- 3+ years of technical infrastructure management experience
- Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)
- Experience with varying scenarios of infrastructure builds
- 2+ Years’ Experience of managing cross-functional AV Infrastructure projects.
- 2+ Years’ Experience of Managing Enterprise Level AV Services [Support, Design, Hardware Deployment]