Assistant Manager at Sweet Spot Ice Cream Cafe

Job Description

Job Description

Assistant Manager

Richmond, VA
Full-Time
Competitive Salary (Based on Experience)

We are seeking an experienced and motivated Assistant Manager to help lead daily operations and support our growing dessert concept. This role is ideal for a hands-on leader who thrives in a fast-paced environment, understands strong team culture, and has working experience with Toast POS and menu management.

If you’re organized, proactive, and passionate about hospitality, we’d love to meet you.

Key Responsibilities

· Leadership & Operations

· Support the General Manager in overseeing daily operations

· Supervise, train, and coach team members

· Lead shifts and ensure smooth service execution

· Assist with staff scheduling and labor management

· Maintain health, safety, and sanitation compliance

· Toast POS & Administrative Responsibilities

· Manage and operate Toast POS system

· Update menu items, pricing, modifiers, and seasonal specials in Toast

· Run sales and labor reports to monitor performance

· Troubleshoot basic POS issues and coordinate support when needed

· Menu & Inventory Management

· Assist with menu updates and seasonal rollouts

· Maintain recipe consistency and portion control standards

· Support inventory tracking and cost control

· Assist with vendor ordering and supply management

· Promote Excellent Guest Experience

· Handle customer concerns professionally and promptly

· Maintain a clean, welcoming environment

· Drive sales through suggestive selling and promotions

· Support marketing initiatives and local event participation

Qualifications

· 2+ years of restaurant or food service management experience

· Experience using Toast POS, including menu updates and reporting

· Experience with menu costing and inventory management

· Strong leadership and communication skills

· Ability to multitask in a fast-paced environment

· Flexible availability including evenings and weekends

· Ability to stand for extended periods and lift up to 40 lbs

Why Join Us?

Leadership growth opportunities

Creative input on menu development

Positive, team-oriented culture

Opportunity to grow

Apply today and take the next step in your hospitality leadership career!

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