Permit Technician
City of Martinsville
Martinsville, VA
JOB TITLE: PERMIT TECHNICAN
DEPARTMENT: INSPECTIONS
REPORTS TO: BUILDING OFFICIAL
CLASSIFICATION: GRADE 9
FLSA STATUS: NON-EXEMPT
MINIMUM RATE OF PAY: $38,571.11 ANNUALLY (DOQ) NATURE OF WORK
This is a responsible, specialized customer service work of a technical and administrative nature in the Inspections & Code Enforcement Division of the Fire & EMS Department. This position requires considerable initiative, discretion and judgment to explain and apply city ordinances to a diverse customer base which includes the general public, contractors, architects, engineers, developers and government employees. The employee assists in the preparation of reports and letters and other office management responsibilities Work is performed under the supervision of the Fire Marshal/Building Official. EXAMPLES OF WORK
DEPARTMENT: INSPECTIONS
REPORTS TO: BUILDING OFFICIAL
CLASSIFICATION: GRADE 9
FLSA STATUS: NON-EXEMPT
MINIMUM RATE OF PAY: $38,571.11 ANNUALLY (DOQ) NATURE OF WORK
This is a responsible, specialized customer service work of a technical and administrative nature in the Inspections & Code Enforcement Division of the Fire & EMS Department. This position requires considerable initiative, discretion and judgment to explain and apply city ordinances to a diverse customer base which includes the general public, contractors, architects, engineers, developers and government employees. The employee assists in the preparation of reports and letters and other office management responsibilities Work is performed under the supervision of the Fire Marshal/Building Official. EXAMPLES OF WORK
- Performs activities requiring prioritization and multi-tasking skills:
- Receives telephone calls and greets inspections office customers; Telephone calls consist of inspection requests, inquiries and complaints. Screens and refers calls as necessary.
- Provides detailed information on departmental services, programs and functions to customers. Provides responses and follows through on inquiries, complaints, and requests requiring limited interpretation of laws, rules, regulations, and policies.
- Relays instructions by telephone, email, distributes mail, routes reports and correspondence. Coordinates and schedules inspection requests with inspections staff in computer based (MUNIS) system and on individual calendars. This includes building, mechanical, plumbing, fire, special, property maintenance, and property nuisance inspections.
- Responds verbally or in writing to telephone and in-person inquires regarding construction permit processes and fees.
- Determines the classification of permit applications.
- Enters and issues building, demolition, mechanical, electrical, plumbing permits, and certificates of occupancy as approved by Building Official. Prior to issuing any permits, information is researched such as, but not limited to, contractor licensing and insurance.
- Coordinates with contractors and property owners as part of the process when issuing all residential or commercial permits.
- Issue payment receipts and prepares interdepartmental information for recovery of property maintenance and demolition costs.
- Prepares property maintenance and demolition notices for mailing and logs information in computer (MUNIS); this includes initial inspections and follow-up inspections.
- Coordinates with local utilities to be cleared as needed.
- Responsible for establishing and maintaining all department files including building permit and receipt filing system.
- Research information for building permits, contractor licensing, permit inspections, issued receipts and property ownership records.
- Coordinates requests and meetings of the Board of Appeals for customers appealing decision of the Fire Marshal/Building Official.
- Performs a variety of office duties requiring typing and computer skills.
- May provide assistance in the preparation of bids, requisitions, other legal documents and departmental policies.
- Maintains fiscal and related records where strong technical knowledge is required.
- Prepares various scheduled or special request reports and statements based on available data; gathers materials for special projects at the request of supervisor, frequently checking a variety of records in order to secure complete and accurate information.
- Procures grants as available.
- Assists with E.O.C. and damage assessment inspections.
- Attends classes and training related to job.
- Works closely with other departments as needed.
- Performs other related work as required.
- High school graduation (or the equivalent), supplemented by related advanced courses in office management or business administration and computer software, with three years experience or equivalent training in high public contact environment and progressively responsible office practices which provides the following knowledge, abilities, and skills:
- Certified Permit Technician, or able to obtain certification within 12 months of employment.
- C onsiderable knowledge of department operations, organizations, policies, rules and regulations.
- Must possess good customer service skills with an ability to listen and respond professionally and respectfully.
- Ability to maintain complex records and to prepare detailed reports from such records.
- Ability to make moderately complex decisions in accordance with established policies and procedures and to prioritize and handle multiple requests and needs at the same time.
- Ability to independently prepare effective correspondence on moderately complex matters and to perform office management.
- Ability to maintain effective working relationships with other employees and the public and to deal with problems courteously and tactfully.
- Ability to verbally communicate in an effective manner through the use of the telephone, email, two-way radio, and personal contacts.
- Skills in the operation of a computer with the ability to perform complex typing tasks.
- Ability to effectively use and operate various items of office equipment, such as, but not limited to computer, calculator, fax machine, and copier.
- Basic knowledge of the geography of the City and surrounding areas.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is frequently required to sit and talk or hear.
- The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
- The employee must occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required by this job include close vision and the ability to adjust focus.
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is usually quiet.
Posted 2025-07-31
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