Product & Content Quality Assurance Manager

Job Description

Job Description

Quality Assurance Manager 3

TULK is a leading boutique consulting firm providing technology and management consulting services to the US Federal Government. Our expert team assists Defense and National Security clients in acquiring, designing, managing, and developing advanced technology systems and business practices to advance their missions. We offer tailored benefits, including medical, dental, and vision insurance, long and short-term disability, flexible work schedules, cash bonuses, access to technology, tuition reimbursement, 401k, and more.

We are looking for applicants with a broad range of skills and interests to join our team. At TULK , we carefully match our employees with assignments that best fit their unique skill sets and career goals. If you're interested in the position below, we encourage you to apply and take the next step in your career with TULK .

About the Work

The Maritime Safety Office (SFH) provides global maritime geospatial intelligence in support of national security objectives including safety of navigation (SoN), international obligations, and joint military operations. In this capacity SFH prepares, compiles, publishes, distributes and maintains all related Maritime GEOINT databases, products, and services as mandated by SOLAS. SFH serves as the source for the issuance of authoritative worldwide maritime geospatial information, products, and services in support of global naval operations and safety of life at sea while managing all Maritime GEOINT production programs.

Advise NGA and its subordinate organizations regarding strategic messages regarding support of mission priorities, goals, and accomplishments. Ensure the strategic message is defined, developed, and coordinated with the appropriate stakeholders. Communicate strategic messages to key leadership officials within the agency and to key partners and members of DoD and the Intelligence Community. Produce NGA publications and official memoranda for internal and external customers. Interpret technology or applications into written technical design and report documentation. Collaborate with developers and managers to clarify technical issues. Write, edit, and present information in multiple formats and applications to include Microsoft Office Suite. Requires demonstrated experience providing strategic communications support, speech/technical writing, and crafting technical specifications.

Your Duties

• Manage corrective action activities/plans from external ISO audits.
• Manage corrective action, improvement, and quality training activities.
• Develop and maintain quality performance metrics.
• Perform internal audits based on the new ISO 9001:2015 standard.
• Evaluate documents and records to establish conformance with the office Quality Management System (QMS) requirements.
• Manage Opportunities for Improvement activities, to include but not limited to, production process changes, quality performance, time/cost/schedule/performance risk.
• Develop and maintain quality performance metrics.
• Evaluate documents and records to establish conformance with the office QMS.
• Identify root causes underlying QMS nonconformance issues.
• Conduct QMS, quality awareness, and quality tool training.
• Identify and implement process improvements and re-engineering efforts.
• Identify gaps in QMS conformance.
• Track and report on QMS activities.

Required Skills and Experience

• Top Secret SCI (TS/SCI) Security Clearance
• US Citizenship
• Bachelor's degree and 7 - 10 years of relevant experience. Advanced degree can substitute for some experience
• Demonstrated experience performing internal audits based on the new ISO 9001:2015 standard.
• Demonstrated experience with IC QMS.
• Demonstrated experience with ISO 9001:2015 standard.
• Demonstrated experience managing quality programs.
• Demonstrated experience conducting quality audits.
• Demonstrated experience developing performance metrics.
• Demonstrated experience managing ISO Standards training programs.
• Demonstrated experience conducting training.
• Demonstrated experience overseeing process improvement programs.
• Demonstrated experience writing and presenting reports.