Senior Customer Service Representative

Job Description

Job Description

Senior Customer Service Representative

DTF Virginia – Hampton, VA (In-Person)

DTF Virginia is hiring a professional, detail-oriented Customer Service Representative to join our team in Hampton, VA.

This is not an entry-level role . We’re looking for someone who communicates clearly, stays composed under pressure, and understands the importance of accuracy in a fast-paced production environment.

Monday–Friday

9:00 AM – 5:00 PM

Pay

• $15.50/hour during training
• Weekly pay
• 90-day probationary period
• Pay reviewed at 90 days based on performance and fit

What You’ll Do

• Assist customers in person, by phone, and via email
• Provide clear, accurate, and professional communication
• Guide customers with:
  • Print sizing and garment measurements
  • Artwork readiness for DTF printing
  • Product selection and expectations
• Review artwork for basic print readiness
• Communicate with the production team using Outlook and Teams
• Ensure order accuracy before production
• Handle customer concerns professionally and calmly

What We’re Looking For

• Strong communication skills (written and verbal)
• High attention to detail
• Professionalism and emotional maturity
• Ability to accept feedback and follow direction
• Ability to multitask in a fast-paced environment

Technical Skills

• Microsoft Word
• Microsoft Office (basic Excel/file handling)
• Microsoft Outlook
• Microsoft Teams
• Basic Adobe Photoshop familiarity

Bilingual (English/Spanish) is a plus

Important Requirements

• Must be able to work in person in Hampton, VA
• Must be available Monday–Friday, 9:00 AM – 5:00 PM
• Must not be a current customer of DTF Virginia or closely associated with one
• Must be willing to sign confidentiality and restrictive covenant agreements

About Us

DTF Virginia is a customer-service-driven apparel printing company specializing in DTF, UV DTF, and sublimation transfers. Our customers rely on us for quality, accuracy, and communication — and our customer service team plays a critical role in protecting that standard.