Restaurant General Manager

Job Description

Job Description

Our YOU FIRST Philosophy

In addition to no night shifts and our fully chef-curated menu, our #1 priority has always been our people. We care about our customers, and we care about you! That’s where our YOU FIRST culture begins – each day, we put our employees first and strive to make them happy. They are empowered with an independence to make decisions that will help provide an exceptional breakfast, brunch, or lunch experience for their customers. In fact, we like to say, we love our employees more than bacon. And that says a lot.

A Few of The Perks (and not just the coffee!)

All employees are eligible for the following:

• One Shift - No Night Shifts. Ever.
• Opportunity to grow your career with a great company and great people!
• 24/7 Employee Assistance Program
• 401(K) Retirement Savings Program (must be employed for 60 days and must be 21 years of age to participate)*
• As a Restaurant Operations Manager, you will be eligible for quarterly bonus payment based on restaurant's performance.
• Life Insurance*
• Short Term Disability*
• Long-Term Disability*
• Dental*
• Vision*
• Health Insurance*
• Bright Horizon - back up child and elder care*
• Spot Insurance*
• Supplemental Insurance (accident, critical illness, indemnity) *
• Meal Discount
• Complimentary premium access to the Calm App, plus 5 gift subscriptions
• Unlimited access to medical and behavioral telemedicine through Cirrus MD
• Tuition Reimbursement & High School Diploma Program
• Perks at Work (over 30,000 discounts on purchases for travel, fitness, auto event tickets & more)
• Childcare Discount Program
• Paid Time Off (PTO)

*Employees must enroll within 30 days for hire and the benefit begins the 1st of the month following 60 days of employment

About the Position

First Watch Managers love mornings and the smell of bacon, and most importantly, they have an innate passion for serving others. We’re not just talking great customer service or amazing food (although customers and food are also high on our list). We hire managers that coach and develop team members who, in turn, fall in love with serving others – and thus the beautiful cycle of restaurant life continues.

We have immense pride in our food which is why we don’t subscribe to the old BOH versus FOH management structure. At First Watch, each manager is responsible for supervising both kitchen operations and the overall dining experience.

To act as the General Manager who is responsible for supporting the mission, vision and values of First Watch Restaurants through all that he/she does in their role every day. The General Manager will work towards accomplishing stated goals and objectives to achieve desired results while focusing on the long-term profitability of the company and developing restaurant management and staff.

Responsibilities:

• Provide management coverage of operating hours and direct supervision of operations in an individual restaurant
• Meet or exceed established sales, revenue and profitability goals, SLEBITDA movement in a positive direction
• Ensure the financial integrity of all P&L statements by adhering to systems that properly track expenses and revenues that are categorized, coded and posted through control processes
• Define, manage and oversee the monthly and annual sales objectives for the restaurant
• Manage and ensure that all revenues, cash, credit or company collateral are properly deposited and accounted for, and are secured into the company’s operating bank account
• Identify and resolve sales and profit problems at the restaurant
• Ensure the integrity and operational functionality of all POS and security systems and equipment
• Ensure that the restaurant equipment is kept in satisfactory working order maintaining the highest degree of usability and cleanliness
• Ensure company standards in product and restaurant specifications
• Ensure safe working conditions as required by OSHA and federal, state and local governing bodies
• Report and arrange for any necessary maintenance and repair work
• Manage all internal/external communications in a timely and effective manner
• Verify and complete all required paperwork on a timely basis
• Supervise, guide and train team members both front of the house and back of the house to meet established objectives
• Communicate with managers, hourly employees, and customers, and provide positive feedback and promote a positive image of the restaurant and good employee morale
• Ability to perform the duties and responsibilities of all positions at the restaurant and proficient in performing such duties, in order to role model and teach appropriate skills and behaviors in the restaurant, and through instruction and supervision, train and develop managers and hourly employees
• Train staff in all proper EOD procedures, including check out procedures
• Regularly counsel and coach managers and other employees
• Entrusted with decision-making authority to discipline, suspend or discharge employees as appropriate.
• Evaluate managerial staff, along with the Regional Manager, with formal evaluations, and regularly evaluate managerial staff informally
• Evaluate hourly staff, along with the Operations Manager, with formal evaluations, and regularly evaluate hourly staff informally
• Lead and run a shift effectively and develop and train Operations Managers to do the same
• Conduct and determine regular managerial staff meetings and team member meetings
• Set goals and assignments for managerial and hourly team members, including recognizing good performance and coaching poor performers
• Delegate management responsibilities to managerial staff and assign tasks to team members, and ensure all required responsibilities and tasks are performed and completed effectively
• Execute effectively and train other managers to do the same – use of the Daily Shift Card and Red Book
• Train management/staff in all proper EOD procedures, including banking
• Utilize “time chit” method of daily employee performance review
• Ensure maintenance of a safe and harassment free workplace
• Entrusted to take quick and responsible action in solving problems and to use reason when dealing with employee disciplinary issues and handling customer complaints
• Initiate and follow-up of phone call and email communications in a timely manner and as appropriate

Additional Responsibilities:

• Forecast and determine scheduling needs for the individual restaurant
• Prepare and post weekly work schedules, and ensure the schedule is implemented properly
• Address issues resulting from critical violations on Health or Steritech Inspections in a timely and professional manner
• Safeguard all company assets, including funds, equipment, and the facility and take appropriate action as and when necessary
• Accurately complete payroll, weekly, mid period and EOP administration work properly
• Effectively promote First Watch outside the restaurant
• Obtain and maintain safe food handler certifications
• Through communication with the Operations Manager, Regional Manager and Home Office, handle customer and staff incidents, accidents, injuries and complaints in a timely and efficient manner
• Regularly interview applicants for employment, make hiring decisions for the restaurant, and regularly coach and include other managers in the process
• Regularly channel communication up through the Director of Operations and Regional Vice President
• Ensure and maintain appropriate managerial and hourly staffing levels at the restaurant
• Effectively plan and lead weekly manager meetings and monthly server meetings
• Perform ongoing inspections in all areas of the restaurant and take any and all appropriate action
• Ensure compliance with federal, local, and state laws, company policies and procedures

Qualifications:

Staff/Budgetary Responsibilities:

The General Manager will typically have 2-3 direct reports and be responsible for a staff of up to 40 employees. And will be responsible for revenue operations in excess of one million dollars.

Additional Requirements:

• A High School Diploma
• Bachelors of Arts – concentration in food & beverage, business, marketing or management is preferred
• Minimum three to five years of experience in a service-oriented, hospitality industry such as hotel, resort, restaurant, retail, entertainment venue preferred
• Must have completed Culinary and Food Expert (CAFÉ) training program
• Effective oral and written communication skills
• Regularly work 50-55 hours per week
• Must hold a valid driver’s license and drive for company business as required
• Ability to manage, lead, coach, teach and train others, including with respect to management responsibilities, culinary duties, and host and service duties
• Knowledge of accounting and financial management principals with focus on budgeting and forecasting revenue goals and objectives
• Human Resources management skills in employee relations, recruiting and retention and employee recognition
• Ability to supervise and oversee employees in roles from entry level to mid-level management
• Ability to work with no supervision and prioritize all operations of the restaurant
• Ability to make difficult and quick decisions
• Advanced analytical and problem solving skills
• Excellent computer skills with emphasis on MS operating systems
• Exceptional organizational skills and attention to detail
• Strong communication, presentation and writing skills
• Ability to communicate effectively with all levels of management
• Ability to work well under pressure in a fast paced, dynamic environment
• Ability to multitask and prioritize effectively
• Ability to effectively manage teams as well as work effectively as part of a team
• Passion for providing excellent service and quality

Additional Physical Requirements:

• Must be able to continuously see.
• Must be able to frequently stand, walk, view computer monitors, give & receive oral communication, bend, squat, reach above shoulder level, and discern color.
• Must be able to occasionally sit, drive, type, and make fine discriminations in sound
• Must be able to regularly lift/carry up to 20 lbs.; occasionally lift/carry up to 40 lbs.
• Must be able to do repetitive simple grasping, fine manipulation, and pushing & pulling on a frequent basis
• Must be able to tolerate temporary exposure to extreme temperatures and temperature changes

First Watch is an equal opportunity employer. In compliance with the Americans with Disabilities Act, First Watch will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Who We Are:
First Watch is an award-winning Daytime Dining concept serving made-to-order breakfast, brunch and lunch using fresh ingredients. A recipient of hundreds of local “Best Breakfast” and “Best Brunch” accolades, First Watch’s chef-driven menu includes elevated executions of classic favorites along with First Watch specialties such as the Quinoa Power Bowl®, Farm Stand Breakfast Tacos, Avocado Toast, Chickichanga, Morning Meditation (juiced in-house daily), Spiked Lavender Lemonade and its signature Million Dollar Bacon. In 2023, First Watch was named the top restaurant brand in Yelp’s inaugural list of the 50 most loved brands in the U.S. First Watch was named 2024’s #1 Most Loved Workplace® in America by Newsweek and the Best Practice Institute. In 2023 and 2022, First Watch was named a Top 100 Most Loved Workplace® in Newsweek by the Best Practice Institute. In 2022, First Watch was awarded a sought-after MenuMasters honor by Nation’s Restaurant News for its seasonal Braised Short Rib Omelet and recognized with ADP’s coveted Culture at Work Award. First Watch operates more than 600 First Watch restaurants in 32 states. For more information, visit

Company Description

Who We Are:\r\nFirst Watch is an award-winning Daytime Dining concept serving made-to-order breakfast, brunch and lunch using fresh ingredients. A recipient of hundreds of local “Best Breakfast” and “Best Brunch” accolades, First Watch’s chef-driven menu includes elevated executions of classic favorites along with First Watch specialties such as the Quinoa Power Bowl®, Farm Stand Breakfast Tacos, Avocado Toast, Chickichanga, Morning Meditation (juiced in-house daily), Spiked Lavender Lemonade and its signature Million Dollar Bacon. In 2023, First Watch was named the top restaurant brand in Yelp’s inaugural list of the 50 most loved brands in the U.S. First Watch was named 2024’s #1 Most Loved Workplace® in America by Newsweek and the Best Practice Institute. In 2023 and 2022, First Watch was named a Top 100 Most Loved Workplace® in Newsweek by the Best Practice Institute. In 2022, First Watch was awarded a sought-after MenuMasters honor by Nation’s Restaurant News for its seasonal Braised Short Rib Omelet and recognized with ADP’s coveted Culture at Work Award. First Watch operates more than 600 First Watch restaurants in 32 states. For more information, visit