Receptionist
- Comply with standards of business conduct in accordance with federal, state, and local health and regulatory standards and guidelines, as applicable.
- Must possess, at a minimum, a high school diploma or a GED
- Must be able to work well with peers in a congenial work environment, and above all, maintain the utmost compassion and dignity to the residents and adhere to the Resident Bill of Rights.
- Must adhere to Viva Senior Living’s attendance policies and follow the terms and conditions of employment as set forth in the Employee Handbook.
- Must be able to read, write, speak and understand English.
- Must maintain the highest standards in caring and servicing the needs of the residents and residents' family members and loves ones.
- Must adhere to all facility policies and procedures
- Receive guests and visitors, having them sign in.
- Assist visitors in finding resident rooms.
- Answer telephone and takes messages (to include caller’s name, telephone number, time, and date of call), respond to requests, forward information to other staff members.
- Announce appointments and arrivals to appropriate staff.
- Type memos, correspondence, reports, and other documents as requested.
- If requested, sort mail and distribute appropriately to mailboxes, residents, and departments.
- Create and maintain an atmosphere of warmth, personal interest, and positive emphasis.
- Maintain confidentiality of all pertinent resident information to ensure that resident rights are protected.
- Be knowledgeable about community services and rates, providing families and/or prospective residents with tours and/or community information.
- Assemble and maintain admission and information packets.
- Keep front desk and lobby area neat and organized.
- Perform any other duties assigned by Business Office Manager or Executive Director.
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