Service Advisor

Job Description

Job Description

It's time to make the most important move of your career with a family owned company that truly understands that it’s only as good as it’s people. Join our team and return to what you truly love, helping people with their automotive needs and making a nice living in the process! You’ll love working in our cooperative, team-based approach, while having access to all of the most advanced technologies available in our industry. When you join our organization, you'll enjoy comprehensive training, excellent – weekly - compensation and excellent benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The Service Advisor is responsible for scheduling service work in the service department and communicating needed services with our customers.

Duties and Responsibilities:

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner utilizing digital lane tools.
• Perform a customer walk around to ensure that all clients’ needs have been addressed.
• Provides a complete and accurate written and digital Multipoint Inspection form and cost estimate for labor and parts and establishes promised time for service completion.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test-drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Encourages customers to review the dealership on various social media sites.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Follows all company safety policies and procedures, and immediately report any and all accidents

Qualifications:

• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• ASE certification preferred.
• Sales experience preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.
• All applicants must be authorized to work in the USA

What We Offer:

• Medical
• Dental
• Vision
• Short & long term disability and life insurance
• 401k