PRODUCT MANAGER

Description

The Product Manager position is expected to bring value at the technical level to both Century and our customers. The Product Manager is responsible for setting, prioritizing, and accepting the work generated by a team in order to ensure the most valuable and proper functionality of the product.

ESSENTIAL FUNCTIONS AND DUTIES:

PRODUCT ENHANCEMENTS

1. Work with internal and external customers to analyze the needs and align product roadmap to strategic goals.
2. Develop scope and define backlog items (epic/features/user stories) that guide the Agile software development team.
3. Solve product related problems, make decisions, complete trade-off analysis to stay on track towards business deliverable commitments.
4. Draft key objectives and results, strategies and apply the data for the product to make business decisions.
5. Possess a fundamental understanding of end-to-end customer experience integration and dependencies.
6. Accountable for the created product(s) and communicating the product needs with business partners.
7. Identify value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with a maximum value that are aligned with product strategy.
8. Identifies and help the teams understand the business model, value and value proposition.
9. Develop and maintain an appropriately prioritized backlog of user stories for implementation.
10. Act as an ambassador for the product internally and externally and as the primary contact for queries related to the product.
11. Develop appropriately detailed specifications for the product features so they are clearly understood by the development teams.
12. Research and analyze market, the users, and the roadmap for the product.
13. Follow our competitors and the industry.

IT SYSTEM ENHANCEMENTS

1. Provide training to internal users on new functionality.
2. Evaluate each issue and take the steps necessary to resolve the problem quickly and then implement a solution to avoid the same situation in the future.
3. Identify and resolve complex technical problems without supervision, which will require the use of SQL to understand the issues, data and opportunities for improvement.
4. Engage with technical teams to help evaluate the merit from a technical standpoint of various approaches to delivering product capabilities, balancing user experience expectations and platform performance.

SALES/QUALITY CUSTOMER SERVICE

1. Assist Century in meeting the company mission to create the most responsive and customized logistics services available in the market. Respond to all inquiries in a courteous, prompt and efficient manner.
2. Be a Century advocate, both internally and externally; projects a professional image of self and the Company.
3. Recognize the importance of each customer interaction and take the opportunity to find ways to improve the services offered to our customer base.

TEAM CONTRIBUTION

1. Be a leader within the team and organization, assisting other departments on issues, tickets, tasks to improve overall team knowledge, efficiency, and customer satisfaction.
2. Foster a positive working environment by actively demonstrating an attitude of collaboration, teamwork and quality.
3. Be the chief knowledge officer when it comes to your projects.
4. Train and share knowledge and expertise with the other team members to fully understand all the features, processes and workflows delivered through Century’s IT group.
5. Establish a tone of cooperation and sharing ensuring that actions are guided first and foremost by our mission and value statements.
6. Facilitate effective team interaction.
7. Acknowledge and appreciate each team member’s contributions.

Requirements

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to talk or hear. The employee regularly is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.
• The employee is regularly required to sit for long periods of time; on occasion may need to climb or balance; and stoop or kneel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision; distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment and job sites is usually low, applicable to a business office.

C-TPAT

Century is committed to the Customs Trade Partnership Against Terrorism (C-TPAT) program. Century will take all the necessary steps to implement and enhance security throughout our global supply chain. All employees are required to immediately report any anomalies to the Century USA and Asia C-TPAT contacts.

The above is a description of the current essential functions and duties and responsibilities of your position. This document in no way states or implies that these are the only duties to be performed by the employee occupying this position. At the Company’s discretion, these essential functions, duties and responsibilities may be modified in the future to meet the business needs of the Company.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.