Admin and Office Spec III
- Customer Contact Management : Handle intake of phone calls, emails, and other routed inquiries from internal and external customers. Use available resources (SOPs, VATraffic, Virginia DOT, Inside DOT, VA 511, Dashboard, etc.). Conduct quick response research while on the call. As needed, follow-up with written confirmation or information, including via email. Provide customer with appropriate service request number, advise customer of action(s) to be taken, and provide appropriate closing remarks. Summarize calls simultaneously while conversing.
- Emergency Weather Operations and Special Situations : Available to work extended shifts, nights and weekend hours during emergency severe weather events.
- Processing Service Requests : Enter customer information and service request details into CSC system. Process calls based on established policies and procedures. Support and mentor others in learning CSC systems and processes.
- Ability to follow oral and written instructions.
- Ability to interpret and apply policies and procedures.
- Knowledge of business English and Math.
- Skill in the use of computers and software applications.
- Ability to communicate effectively with internal and external customers (and other partners) verbally and in writing (with proper grammar, voice, and diction) in a customer-focused environment.
- Ability to effectively interact with persons from a broad demographic spectrum (culture, language, dialect).
- Ability to pay attention to detail, work independently, multi-task and work under deadlines.
- Conflict management skills to effectively deal with irate customers in a professional manner.
- Knowledge of call center technology.
- Skill in working with customers in a customer service team environment.
- A combination of training, experience, or education in Customer Service, or related field desired.
- Ability to work in a customer service team environment, using or familiar with ACD technology or equivalent, work order management and other technology systems.
- Bilingual skills appropriate for region demographics.
- Knowledge of call management technology.
- Knowledge of geographic information system (GIS) mapping
Competency Model Physical Requirements
Physical Requirements VDOT employees must abide by VDOTs Code of Ethics and the Commonwealths Standards of Conduct.
VDOT Code of Ethics
Standards of Conduct
Recommended Jobs
Ophthalmologist Roanoke - High Volume and High Earnings (Forest)
Practice Ophthalmology in the Scenic Blue Ridge Mountains - Near Roanoke! High Volume, Exceptional Earnings, and a Physician-Led Practice Join a thriving, well-established private ophthalmology pr…
Information System Security Officer - TS/SCI w/Poly
Responsibilities for this Position Location: USA VA McLean Full Part/Time: Full time Job Req: RQ203688 Type of Requisition: Regular Clearance Level Must Currently Possess: Top …
Medical Lab Technician - Carilion Childrens
How You’ll Help Transform Healthcare: Are you passionate about helping kids thrive and families feel supported every step of the way? Do you have a positive attitude, strong attention to detail…
Systems Engineer
Residency Status: ALL CANDIDATES MUST BE A U.S. CITIZEN Security Clearance: ALL Candidates MUST currently Possess an Active TS/SCI w/FS polygraph for consideration of this position. Time Type: Full-…
Paramedic / Firefighter
Job Description Job Description Makes a daily difference in the Campbell County organization and locality through: hard work, open and honest communication, ongoing improvement and accountabilit…
Discover Falls Church: Your Next Adventure Awaits!
Interventional Radiologist job in Falls Church, VA Embark on a thrilling adventure in Falls Church, where rich history meets vibrant culture! As a Radiology Technologist, immerse yourself in a myriad…
Assistant Controller - Finance
Job Description Job Description Care Advantage, Inc has an exciting opportunity to add to our team! We are the largest privately-owned home care company in the Mid-Atlantic We currently seeki…
Outside Parts Sales
Job Description Job Description TRANSTECK, INC. JOB DESCRIPTION Job Title: Outside Sales Rep Job Reports To: Parts Manager Exempt or Non-Exempt: Exempt Full-Time or Part-Tim…
GENERAL MANAGER - RICHMOND VA
Position Title: [[title]] Pay Grade: [[payGrade_obj]] Salary: 85000 A family of companies and experiences As the leading foodservice and support services company, Compass Grou…
Climber - Lexington, VA
Job Description Job Description ESSENTIAL FUNCTIONS ~ Always follow and help enforce safe practices and rules Climb, prune, and remove trees according to Foreperson’s directives Load an…