Customer Service Representative

Job description

Join Blumont Energy, an employee-owned company, and build your career in a people-first culture.

What You’ll Do:

• Greet and assist customers in person and by phone

• Support billing, payments, and accounts receivable

• Keep records accurate and office operations running smoothly

About the Company

• Blumont Energy has been family owned and operated for almost 100 years and is proudly headquartered in Martinsville, VA.

• We’re a trusted regional provider of propane, heating oil, gasoline, and diesel, serving residential, commercial, and industrial clients across Central Virginia.

• At Blumont, we foster a people-first culture rooted in respect, integrity, and a commitment to continuous improvement.

• As an ESOP (Employee Stock Ownership Plan) company, we give our employees the opportunity to share in the company’s long-term success through ownership equity.

• We also provide competitive compensation along with a comprehensive benefits package—including health insurance, 401(k) with company match, paid time off, holidays, and life and disability coverage.

• Blumont is a forward-thinking company, focused on energy innovation, operational excellence, and delivering solutions that build trust with every customer.

Your Responsibility

• As a Customer Service Representative, you will be the welcoming face and friendly voice of Blumont Energy, providing support and solutions to customers while keeping our office operations running smoothly.

• You will greet and assist customers in person and by phone, handling inquiries, payments, and service requests with professionalism and care.

• You will support our accounting processes by posting payments, reviewing accounts receivable, resolving discrepancies, and helping minimize losses on accounts.

• You will process and review service paperwork, ensuring accuracy and timeliness so field teams can deliver seamless service.

• You will prepare service agreements, maintain customer records, and handle clerical responsibilities such as filing, mailing, and updating account information.

• You will serve as a vital link between our customers, service teams, and management, ensuring communication flows clearly and issues are addressed promptly.

• You will promote our services and products, projecting a positive attitude that builds trust and long-term relationships with our customers.

Job requirements

What we are looking for?

• You will bring a high school diploma or equivalent, along with strong written and verbal communication skills.

• You will have good computer skills and the ability to access, update, and manage customer information in a digital environment.

• You will bring strong interpersonal skills and the ability to build rapport with both customers and coworkers.

• You will demonstrate attention to detail, accuracy, and organization in handling financial and customer records.

• You will thrive in a team-oriented environment, taking initiative and handling responsibilities with limited supervision.

• You will bring a customer-first mindset, ensuring every interaction reflects respect, trust, and service excellence.

If you’re looking for more than a job—and want the chance to be part of an employee-owned company that values people and community, we invite you to apply today.

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