Patient Experience Coordinator

Position: Family Experience Coordinator

Location: Annandale, VA

Status: Full-Time; In Office
Compensation: $23-$27/hr.
Shift: 9am-6pm

At the heart of our white-glove mission, the Family Experience Coordinator bridges families and care — guiding them through onboarding, clarifying benefits, and fostering long-term engagement. You’ll also support our therapy team by connecting families to key resources, enhancing communication, and turning everyday care into an extraordinary experience.

WHAT YOU'LL DO:

• Welcome new families with warmth and clarity — leading onboarding meetings that build trust and set the tone for care.
• Verify insurance benefits and walk families through coverage details in a clear, compassionate way.
• Serve as a communication bridge between therapists and families — reinforcing alignment and supporting care plan follow-through.
• Connect families to community resources and collaborate with therapists when additional support or clarification is needed.
• Monitor family experience trends and surface barriers to engagement, access, or retention.
• Provide occasional scheduling support during high-volume periods or coverage needs — in partnership with the Care Coordinator.

WHO THRIVES IN THIS ROLE:

• Relationship-builders who remember names, ask thoughtful questions, and make families feel seen.
• Advocates who help others navigate complex systems with empathy and clarity.
• Organized professionals with insurance verification experience or a desire to grow in this skill.
• Strong communicators with emotional intelligence and a warm presence.
• Proactive thinkers who like solving small problems before they grow.
• Those who want a career with meaning and mission.

EDUCATION AND EXPERIENCE:

• Associate’s degree or higher (background in social services, psychology, human services, or education a plus).
• 2+ years in family-facing roles such as care navigation, community outreach, or pediatric healthcare.
• Excellent verbal and written communication — able to explain complex information with clarity and warmth.
• Proven customer service skills, especially in emotionally sensitive or care-focused settings.
• Experience verifying insurance benefits, or eager to learn quickly.
• Proficient with EHR systems, Microsoft Office, and documenting professional interactions.
• Organized, reliable, and naturally skilled at building rapport with families and team members while maintaining professional boundaries.
• Able to pass a TB test and FBI background check; HIPAA-knowledgeable or ready to train.

BENEFITS:

• $23–$27/hr, depending on experience.
• Paid vacation, sick leave, holidays and bereavement.
• Health, dental, and vision benefits.
• Short- and long-term disability, life insurance.
• 401(k).
• Employee Assistance Plan (EAP).
• Structured growth track.
• And much more.

Your Next Chapter Starts Here:

If you’re ready to create meaningful connections, champion family-centered care, and help shape the experience behind exceptional therapy — we’d love to meet you. Learn more at premierpedstherapy.com/careers .

We are a fast growing multi-disciplinary Pediatric Therapy Practice with the sole mission to provide high quality therapy solutions based on the individual needs of children and families. We provide Occupational, Physical, Speech Therapy and Nutrition Counseling services to children birth to 18 years of age in the home, community, Telehealth and clinic-based settings.