Private Duty Operations Manager - Home Care

Job Description

Job Description

Regular local travel required

Home Care / Healthcare

About the role

A dynamic leadership position responsible for both branch operations management and hands-on care coordination across the Colonial Heights and Mechanicsville markets. You will serve as a leader, problem-solver, and relationship-builder - bridging clients, caregivers, and internal teams to drive efficiency, quality, and growth.

Key responsibilities

Client care & scheduling

• Coordinate caregiver scheduling across multiple service areas for optimal client-caregiver matches
• Build strong relationships with clients and families through proactive communication
• Conduct client satisfaction calls, visits, and service follow-ups across assigned territories
• Resolve concerns quickly while delivering a high-touch client experience

Operations & branch leadership

• Oversee day-to-day operations across Colonial Heights and Mechanicsville service areas
• Monitor and act on KPIs including client satisfaction, retention, and service quality
• Identify operational gaps and implement process improvements
• Partner with clinical, recruiting, and leadership teams to drive results

Team leadership & development

• Lead, coach, and develop scheduling, recruiting, and office staff
• Support hiring, onboarding, and training of team members
• Foster a positive, accountable, and high-performing culture across the region

Compliance & administration

• Ensure adherence to all federal, state, local, and company policies
• Maintain audit-ready files, documentation, and reporting
• Track caregiver credentials, telephony, and performance issues
• Review billing and pay rates; ensure payroll accuracy

Qualifications

Required

• Experience in home care, healthcare ops, staffing, or service coordination
• Strong multi-location team leadership skills
• Excellent relationship-building and communication abilities
• Highly organized, analytical, and results-driven

Preferred

• Bachelor's degree in healthcare administration or related field
• Experience managing operations or branch performance
• Knowledge of private duty / home care regulations and best practices

Why Care Advantage

Make a meaningful difference in the lives of clients and families

Clear path to senior leadership roles in a growing organization

Award-winning, mission-driven company with a strong community reputation

Collaborative, supportive, and team-oriented work environment

Ready to lead with purpose.... Apply now and join Care Advantage's growing team.

Location: 23834, 23111, 23116, 23219, 23220, 23221, 23222, 23223, 23224, 23225, 23226, 23227, 23228, 23229, 23230, 23231, 23233, 23234, 23235, 23236, 23237, 23831, 23832, 23112, 23113, 23114, 23803, 23804, 23805, 23860, 23801, 23875, 23842, 23069, 23005, 23059, 23060, 23075