Lead Front Desk Receptionist

As a leading Residential Treatment Center in the Greater Richmond area, Hallmark Youthcare treats adolescents with emotional and behavioral issues triggered by trauma. Treatment is provided in a warm and friendly environment by a group of well-trained, highly motivated staff that takes pride in delivering quality care.

Under general supervision of the HR Director, the Receptionist acts as first contact for all visitors; issuing visitor badges as appropriate, directing visitors and advising them of facility procedures and rules. The Receptionist will maintain the lobby area, assuring availability of daily newspapers and magazines, coffee station functionality and supplies, and cleanliness of the entrance area.

Shift - 8:30am-5pm Monday-Friday

Pay: $15.00-$17.00 per hour

Duties:

• Answer incoming calls, page clinicians and staff, maintain appropriate notices to staff and residents via the intercom system; announce emergency and drill notices, and assist in collecting data related to drills

• Connect all resident calls to appropriate resident phones, after verifying callers approval level

• Ensure visitors sign in on appropriate confidentiality log; distribute visitor badges, and ensure visitors entering facility units are on approved lists
• Maintain current log books for all functions requiring tracking, i.e. keys, vehicles, sign-outs, cabs, court scheduling, appointment announcements etc.
• Maintain meal ticket process and sales

• Maintain professional relationships with fellow employees in a courteous, friendly manner

• Conduct all work activities with respect for the rights and wishes of residents, visitors, families and fellow employees
• Maintain confidentiality of facility and resident information at all times

Competencies:

• Excellent customer service skills; excellent verbal and writing skills
• Ability to follow policies and procedures closely, especially related to residential safety standards and phone call practices
• Capable of multi-tasking in a high energy environment
• Ability to maintain public customer service in a professional, friendly, calm and courteous manner; ability to manage difficult customer service situations
• Microsoft Office Applications knowledge (Windows e-mail, Excel, Word, etc.)

Physical Demands:

The employee must have the ability to: speak and hear, sit, climb, balance, stoop, kneel, crouch, and reach with their hands and arms. Wear personal protective equipment, when necessary. The employee must have the ability to frequently lift and move up to 15 lbs.

Requirements:

• High School diploma or GED required, OR certificate from college or technical school
• Previous experience as a receptionist, greeter, clerical assistance, or similar role

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Overtime

Application Question(s):

• Please confirm you are available to work the 8:30am-5pm shift Monday-Friday, by entering "Yes", below.
• Please provide a range of your hourly salary expectations for this role.

Education:

• High school or equivalent (Preferred)

Experience:

• customer service: 1 year (Required)

Work Location: In person